Sales Developer

S rip riya G

E mail: ************@*****.***

Phone: 408-***-****

P ROFESSIONAL SUM MARY:

• Over 7 years of IT experience in Development, Administration and implementation technology solutions

and 3 years experience in Salesforce.com CRM platform using Visual force, Apex and Java Technologies

as Developer and Administrator.

• Experienced in administration, configuration, Implementation, and Support of Salesforce CRM and Salesforce SFA

applications based on Apex Language and leveraging Force.com Platform, SAAS (Software as a Service) application

running in Cloud Computing Environment.

• Experienced in Force.com Apex Classes, Apex t riggers Integration, Visual force, Force.com API and

Salesforce.com S-Controls.

• Good development experience with Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex

Web Service, Partner WSDL & Enterprise WSDL, Visual Force (Page, Component & Controllers).

• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex

Programming Language.

• Involved in Custom Integration of Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs,

Email Services, Security Controls, AppExchange Package & Custom Application, Sandbox data loading.

• Extensive experience in designing of custom objects, custom fields, Picklist, role based page layouts, Workflow Alerts

and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report

folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email

generation according to application requirements.

• Experienced in cloud technology and on-premise infrastructure integration for Salesforce.com.

• Experienced in SQL, PL/ SQL, Microsoft SQL Server, Oracle, DB2 and MySQL.

• Used Force.com Web services API for implementing web services in the application for access to data

f rom different users.

• Worked on Sales Force Explorer to create Triggers and Apex Classes.

• Excellent experience in using O racle 8i/9i, SQL Server 2000 and SQL databases and

Familiar with Stored procedures, T riggers and Functions using PL/SQL and AJAX.

• Experienced in using Excel to create Pivot tables, and accessing multidimensional cubes from Excel.

• Experienced in upgrading DTS packages to SSIS packages.

• Experienced in report generation using Table, Mat rix and List Controls in SQL Report Services.

• Experienced in Creating various SQL Server Management studio Standard Reports for DB Auditing,

Security Audits.

• Experienced in Business Analysis working closely with Business & Support Units and have experience in using Object

Oriented software development (OOD) methodologies like XP-Agile, Rapid Application Development & Test Driven

Development.

• Development experience in various platforms like MS Office, Visio documenting tool

and Windows (XP, NT, 2000, 98, 95), Unix (Solaris), and salesforce.com Sandbox

environments.

• A well-organized, goal-oriented, highly-motivated effective team member with excellent analytical, troubleshooting, and

problem solving Skills.

• Flourished in both independent and collaborative work environments with quick learning abilities and

excellent communication skills, presentation skills.

• Developed and implemented the coding of Informatica Mapping for the different stages of the SFDC

p rojects.

• Proficient in learning new technologies and quickly adapting to new environment.

• Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities.

TEC H N ICAL SK I L LS:

Salesforce Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex

T riggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web

T echnologies

Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case

M anagement Automation, Custom Objects

Operating Systems W indows 98/2000/XP/2003/vista.

Oracle 10g/9i, MS SQLServer 2005/2000, UDB DB2,MySQL, MS Access 2007/2000

Databases

Salesforce Tools Eclipse Ganymede, Apex Explorer, Offline Edition, App Exchange Data Loader, Data

Loader, Informatica on Demand, Ibolt Studio

Web Design Tools Clarify (Testing tool), Force.com IDE, Sales Force Explorer, Data Loader, Apex

E xplorer.

Languages JAVA, APEX, C, C++, SQL and PL/SQL.

QTP, Winrunner, QC, Bugzilla, Load runner

Testing Tools Bug

T racing

P rofessional Experience:

C lient: I n t ransa Video Appliance, Cupertino, CA. F eb

11 – T ill Date

Role: Salesforce Developer & Admin

R esponsibilities:

• Involved in Salesforce.com Application Setup activities and customized apps to match the functional

needs of the organization.

• Created page layouts, search layouts to organize fields, custom links, related lists, and other components

on a record detail and edit pages.

• Migrated Data from ACT and Microsoft access.

• Created page layouts, search layouts to organize fields, custom links, related lists, and other components

on a record detail and edit pages.

• Have created Roles, Queues and assigned members and accessibility permissions.

• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships,

validation and formula fields to the custom objects, Web to case, Email to case.

• Used field level security, profiles and audit t rail setup to ensure that protected Organization data is only

shared with authorized persons.

• Created custom reports and enhanced salesforce.com environment as per user needs using Apex and

V isual force pages.

• Defined technical architecture and detailed technical solution design document for the user

requirements.

• Developed detailed technical data model for Salesforce.com custom applications.

• Created data migration document for import/export of data from Salesforce.com environment.

• Developed Email handlers using Apex for generating PDFs from Leads received from several sources

using Apex.

• Developed complex reports and dashboards using HTML, PDF, Apex, Visual force page and mail merge.

• Developed Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search

F unctionality, Custom Objects, Reports, Analytic Snapshots, Dashboards, Tabs, Tags and Components.

• Developed Custom Reports and Dashboards as per given requirements.

• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and

P roduction environments to place final implementations.

• Developed custom pages using Apex, Visual force and controllers for customized UI of application

workflow.

• Configured business rules and implemented complex business rules in Sales force for complex workflows.

• Implemented custom visual force page and controller extension for Contact open activities fil ter based on

activity type Location records.

• Integrated the Web Services for extracting the data from external systems.

• Created workflow rules and defined related tasks, time t riggered tasks, email alerts, field updates to

i mplement business logic.

Envi ronment : Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers),

Workflow & Approvals, Reports, Custom Objects, Web Services, Custom Tabs, Email Services, Security Controls,

Eclipse IDE Plug-in, Windows 7.

Client: W illiam Sonoma, San F rancisco, CA. M ay

10- Feb 11

R ole: Salesforce Developer & Admin

R esponsibilities:

• Interacted with various business user groups for gathering the requirements for SalesForce implementation and

documented the Business and Software Requirements.

• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.

• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and

Dashboards.

• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual

pages.

• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, VisualForce

Pages to suit to the needs of the application.

• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packagesfor various functional

needs in the application.

• Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.

• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.

• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import

Wizard.

• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.

• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform

based technologies like VisualForce, Force.com IDE.

• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members

• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities

• Used the Java Ant for testing and migrated the code to the deployment instance after testing.

• Designed various types Email templates for auto response to customers.

• Developed several custom reports to better assist managers and also report folders to provide report accessibility to

appropriate personnel.

• Used the sandbox for testing and migrated the code to the deployment instance after testing.

• Participated in the training sessions provided by the Salesforce team and support end users.

• Development of the Informatica Mappings, lookups, reusable components, Sessions, Work Flows etc. (on ETL side) as

per the design documents/communication.

Envi ronment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Visual force, SOQL,

SOSL, Workflow & Approvals, Informatica 7.1.2, Custom Reports, Dashboards.

Client: C itigroup, Columbus, OH.

J an 09 -Apr 10

Role: Salesforce Developer

R esponsibilities:

• Interacted with the Salesforce.com premium tech support team on a regular basis.

• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the

organization.

• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.

• Developed various Custom Objects, Tabs, Components and Visualforce Pages.

• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the

organization.

• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for

the sales performance and lead generation statistics.

• Maintained user roles, security, profiles, and workflow rules wherever necessary.

• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

• Developed custom Apex classes for Visual force page custom controllers using Salesforce.com IDE and

Apex

• Developed Visual Force / APEX custom and extended controllers and t r iggers to support quotation

enhancement.

• Created custom reports and enhanced salesforce.com environment as per user needs using Apex and

V isualforce pages.

• Developed Email handlers using Apex for generating PDFs from Leads received from several sources

using Apex

• Developed dynamic salesforce.com visual force pages using Java script and Ajax toolkit.

• Established deployment strategy for implementing Salesforce.com changes.

• Conducted unit and integration testing.

• Trained client in Salesforce configuration and development techniques.

• Configured security and organizational hierarchy for Salesforce implementation.

• Evaluated Salesforce.com Support module for call-center / help desk application.

• Created data migration document for import/export of data from Salesforce.com environment

Envi ronment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script,

Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data

loading, Eclipse IDE Plug-in, Windows XP.

Client: D imension Data, H e rndon, VA.

N ov 07 – Dec 08

R ole: Salesforce Admin & Developer

R esponsibilities:

• Performed the roles of Salesforce.com Developer and Administrator in the organization.

• Interviewed the end users, obtained requirements thereby designed, implemented, unit tested, maintained, and

troubleshoot the application.

• Created custom objects, tabs, fields, page layout as per business requirements.

• Worked with field & page layout customization for the standard objects like Account, contact and Leads.

• Developed triggers, VisualForce pages/controllers, workflows, validation rules and formulas

• Involved in developing automated e-mail service.

• Utilized Apex data loader in handling massive amounts of user data.

• Utilized Sales force’s WSDL to integrate Salesforce with applications

• Developed S-Controls in JavaScript.

• Developed new Reports & Dashboards

• Involved in administration setup in configuring communication templates, data management and e-mail administration

within the organization

• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.

• Implemented S-controls to manage sales plan call sheets within Salesforce, capturing prep data and call activity.

• Implemented various Custom Reports and deployed them for different business user levels.

• Implemented escalation rules, automatic case generation and their escalation to call center representative and generated

email alerts for quick issue resolution.

• Provided the training to the internal business users to use the application and develop their own custom reports.

• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated

reports and saved them for further access to the users.

• Customized the entire Salesforce.com applications to incorporate the business requirements which involved creating Web

Forms using S Controls functionality and processing the data in SFDC with the extensive usage of Web services API.

• Used the sandbox for testing and migrated the code to the deployment instance after testing.

• Supported the data migration activities for migrating the data from various business centers and business center users

with the support of Saleforce.com.

E nvi ronment: SFDC APEX API, Java script, XML, SOQL, Force.com Eclipse IDE,Apex Explorer, Visual force,

SOQL and Windows xp.

Company: V i rtual Technology (P) Ltd. Mar

06 - Oct 07

Role: Java/J2EE Developer

R esponsibilities:

• Involved in various phases like design and development using Rational Unified Process.

• Used Rational Rose for the Use Case Diagrams, Class Diagrams and Sequence Diagrams to represent

t he detailed design phase.

• Developed a web-based reporting for Credit Monitoring System with HTML, JSTL 1.2, custom tags

• Developed user interface on Jakarta Struts 1.1 Framework using JSP 2.0 and HTML.

• Used Java/J2EE Design patterns like Business Delegate, Session Façade, Data Transfer Object (DTO)

and Service Locator in the project extensively, which facilitates clean distribution of roles and

responsibilities across various layers of processing.

• Developed Struts Action Class which route submittals via Business Delegate to Business appropriate

components and render retrieved information.

• Developed Session Beans perform user authentication (EJB 2.0).

• Used JMS for sending and receiving messages using by applications on different platforms.

• Used Web services for transmission of large blocks of XML data using (SOAP).

• Used XML and SOAP with SAX parser to t ransfer data between applications.

• Used Entity Java Beans for persistence.

• Used SQL stored procedures with JDBC API for storing, updating user request.

• Participated in database design using Oracle9i.

• Used WebSphere Application Server 5.0 for deploying various components of application.

• Used WebSphere Application Development 5.1.2 for developing the application.

Envi ronment: J2EE 1.3 specification, IBM WAS 5.0, WSAD 5.1.2, Spring 2.0.6, Struts 1.1, Hibernate 2.0,

Rational Rose, XML, SOAP, SAX, JSP 1.2, EJB 2.0, JSTL 1.2, IBM MQ Series 5.1, HTML, JDBC, JavaScript,

Servlets 2.3, CVS 2.0, Oracle9i, Unix.

Company: I ndus Asuka Softwa re Pvt. Ltd., I ndia.

M a r 04 - Feb 06

Role: Java/J2EE Developer

R esponsibilities:

• Prepared documents with page f lows, UI mockups etc.

• Developed front end using JSP, JSTL, struts tags, HTML, CSS and JavaScript.

• Developed layouts for the pages using T iles F ramework.

• Used generics and annotations as part of jdk1.5.

• Used taglibs in the jsps to display the page content based on conditions.

• Configured validation.xml file for visitor validation and form fields validation using struts2.

• Implemented code for email messaging to applicants.

• Implemented A NT build scripts to build and deploy the application.

• Wrote fileds validation using struts2 validator framework.

• Prepared properties files for the action class to display the web page static content based on the dynamic

request.

• Configured global messages properties file with required details.

• Analyzed and prepared design documents as per the business requirements

• Prepared styles for the pages using CSS to control the style of all web pages at once.

• Created struts bean and action classes as a part of struts2 architecture.

• Configured t iles.xml and struts.xml with the corresponding actions.

Envi ronment : O racle SQL Developer, Windows XP and UNIX., Tomcat 5.5, JDK 1.5, Java/JSP, JSTL, struts2,

T iles, XML, HTML 4.0, CSS, Java Script, Log4j, Ant, Eclipse 3.3, CVS, Oracle 9i,

E ducation:

• Bachelors in Electronics and Communications from India.

R eference: W ill provide upon request.

Contact this candidate