Customer Service Representative
Resume:
Kristen Hensley
Fletcher, NC 28732
Career Focus
My previous job was a customer service representative for Citizens Bank. I
assisted customers with account information and questions they may have
about their bank accounts. I also transferred funds for the customer and
transferred calls as necessary to the appropriate departments. It would
give me great pleasure to work for your organization. With my strong
customer service skills, professional phone skills, and variety of computer
skills, I believe allowing me to join your staff would be a most beneficial
choice for us both.
Education
North Henderson High, 35 Fruitland Road, Hendersonville, NC 28792 (2004-
2008)
Diploma - General and Honors courses
Apple Valley Middle, 43 Fruitland Road, Hendersonville, NC 28792 (2001-
2004)
General and Honor courses, Junior Beta Club member
Fletcher Elementary, Howard Gap Road, Fletcher, NC 28732 (1994-2001)
General courses
Qualification of Skills
Excellent customer service skills, keyboarding-data entry, numbers key pad
entry-
(60 WPM), multi-tasking, good communication skills, professional phone
skills, faxing, coping, scanning, detail oriented, good organizational
skills. I'm very trainable, learn quickly, and retain well what I'm taught.
I am experienced in Citrix Data System using Systematics and NetView
programs.
Computer Skills: Windows XP Professional, Windows Vista, Mac OS-X,
Microsoft Excel, Access, Power Point, Word.
Position Titles
Sitel 1636 Hendersonville Road, Asheville, NC 28803 828-***-****
June 1st, 2009- March, 2010
Customer Service Representative for Citizens Bank and Charter One Bank
Regal Biltmore Grand Stadium 15 292 Thetford St, Asheville, NC 28803
Dec 2008- July 2009
Box office, Auxiliary concessions lead
King Auction US 25 N Hwy, Fletcher, NC 28732 828-***-****
August 2006-April 2007 (This was one night a week only)
Title runner
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