Customer Service Manager

**** ******* ***** 615-***-****

Murfreesboro, TN

37129

Melisa A. Vaughn

Objective To secure a rewarding position in a workplace that

leverages my knowledge, skills, training, and

education.

Experience 03/2008 - Present Verizon

Wireless Murfreesboro, TN

Senior Customer Service Representative

Assist customers with a variety of inquiries,

including billing questions, information about

products and services, general account inquiries,

and troubleshooting using my interpersonal and

effective communication skills

Maintain performing or higher with all metrics and

focus on FCR and quality customer experience

Use of Microsoft Office in everyday tasks

12/2006 - 3/2008 Stones River Credit

Murfreesboro, TN

Assistant Office Manager

Maintained customer satisfaction by keeping a

positive attitude and helping customers in a timely

fashion

Assisted Manager with marketing and promotions

Utilized outbound calls, mailers, etc. to collect

any amounts due on customer accounts

07/2004 - 12/2006 Asurion Insurance

Services Smyrna, TN

Returns Management Specialist

Processed customer returns accurately and recorded

customers account to ensure customer satisfaction

Top performer in department and assisted with

training new employees

05/2002 - 07/2004 Menlo Logistics

Smyrna, TN

Shipping/Receiving Clerk

Maintained records and reports needed in department

Assisted with general warehouse responsibilities

Education 2011 University of Phoenix

Nashville, TN

Associate of Arts in Business Administration

GPA 3.8

2006 National HealthCare

Corporation Murfreesboro, TN

Certified Nursing Assistant Certificate

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