Customer Service Manager

Vanessa A. Reyna

***** ******* *** ? Temecula, CA 92591

619-***-**** ? **********@*****.***

HighlightS of Qualifications

. Accomplished and dedicated Customer Service and Sales professional

focused on accuracy and attention to detail to provide a positive

experience to customers.

. Highly organized, efficient, and strong time management skills to balance

multiple priorities.

. Possess excellent interpersonal skills, successfully interacting with

customers to effectively handle customer concerns and resolve issues to

complete satisfaction and retain loyalty.

. Strong administrative and computer skills for records management. Quick

to learn new software applications.

. Positive attitude, hard worker, and able to work independently and as a

team player to achieve goals. Strong mathematical and analytical skills.

PROFESSIONAL EXPERIENCE

Mount San Jacinto Community College, Menifee, CA

2010 - 2011

Student

. Pursuing A.S. degree, enrolled in General Education courses

US Navy, San Diego and Camp Pendleton, CA

2004 - 2010

Hospital Corpsman

. Provided direct patient care for patients at Balboa Naval Medical Center,

working on the Cardio Vascular unit with 22 beds. Telemetry Certified.

. Ensured accurate medical records maintenance and confidential record

handling.

. Performed administrative tasks at the front desk of the clinic including

answering telephones, providing information to patients, and general

clerical support.

EZMONEY, San Antonio, TX

2002 - 2004

Cashier

. Provided customer service to applicants of signature loans (short-term

unsecured loans) as a quick alternative to bank overdrafts and a means of

avoiding late fees for bills.

. Performed cash handling duties for large sums ensuring accuracy and

safety by adhering to all company policies and procedures.

Arby's, Dallas, TX

2000 - 2002

Shift Manager

. Managed 4 employees per shift including 2 Cashiers, Cook, and an Order

Runner. Provided a positive team environment to ensure high productivity

and a friendly customer experience.

. Originally hired as a Cashier ensuring a high level of customer service,

order entry, and accurate cash handling. Quickly promoted to management.

Computer software

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Languages

Bilingual - Spanish

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