Customer Service Manager

William Phillips *** Belmont Court Nicholasville, KY 40356

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********@*****.*** . Cellular 859-***-**** . Home 859-***-****

Summary

A proven professional that posses excellent communication and problem

resolution skills. An energetic motivator who is very computer proficient

in all Windows based programs.

Education

Strayer University, Lexington, KY

2011

M.B.A in Business Administration-Human Resources Management

Western Kentucky University, Bowling Green, KY

2005

Bachelor of General Studies-Business & Education

Skills

. Managing Diversity, Employee and Management Retention, Employee

Relations, Legal Negotiations, Groups and Work Teams, HR Policy and

Procedure, Staff Training, Development, and Management, Recruiting and

Staffing Initiatives, Team Building and Organizational Leadership,

Recruitment and Hiring, New-Hire Orientations, Interviewing, Operational

Audits. An energetic motivator who is very computer proficient in all

Windows based programs. Excellent customer service and communication

skills. Able to set and complete deadlines effectively and with ease Able

to create marketing, merchandising, training and advertising instruments

with ease. Inventory Control thru excellent purchasing practices.

Implementation of budgets and the ability to read P & L statements with

ease. Excellent record in sales and retention. Excellent mathematical

skills that are usable in all business equations

Experience

. Shoppers Village, Lexington, KY 2003 to Present

Deli Supervisor

Supervised 5 personnel within the food department. Motivated personnel to

perform at top efficiency levels. Managed vendor relationships for product

ordering and control .Supervised and trained employees in daily job

responsibilities. Collaborated on the management of daily operations within

the organization. Managed cost controls for food and labor, expense

budgets, and quality control.

. Pulley Painting & Contracting, Russellville, KY 2001-2002

Office Manager

Supervised 2 employees and managed daily operations to support paint and

contracting business. Prepared bids and invoices; ordered supplies;

contacted vendors and customers; scheduled appointments; trained, counseled

and disciplined employees as needed

. The Fresh Market, Louisville, KY 2000 to 2001

Assistant Deli Manager

Managed daily operation of retail in a specialty foods store, including

scheduling personnel, verifying deliveries, stocking new merchandise, and

replenishing shelf stock. Coordinated management of staff, hiring,

training, and employee development. Collaborated on the management of daily

operations within the organization. Managed cost controls for food and

labor, expense budgets, and quality control. Performed marketing, sales,

advertising, and customer service. Supervised 10 personnel within the deli

department.

. National City Bank, Louisville, KY 1999 to 2000

Customer Service Representative

Performed daily routine bank teller duties. Opened accounts, provided

financial advising, conducted and distributed bi-weekly performance tests.

Supervised and trained employees in daily job responsibilities

. Meijers Incorporated, Jeffersonville, IN 1998 to 1999

Assistant Foods Services Manager

Supervised and trained employees in daily job responsibilities. Performed

marketing, sales, advertising, and customer service. Ordered food, beverage

and supplies; maintain strong relationships with vendors. Managed cost

controls for food and labor, expense budgets, and quality control. Planned

and executed company standards including communications, operations, and

human resource policies. Managed P&L and the day-to-day operations.

Supervised a staff of 10 employees.

. Wal-Mart Super Center Division, Bowling Green, KY 1996 to 1998

Food Area Manager

Coordinated management of staff, hiring, training, and employee development

for all cost departments. Executed project management functions including

project planning, budgeting, business requirements, technical design,

systems specifications, and project deliverables. Collaborated on the

management of daily operations within the organization. Managed cost

controls for food and labor, expense budgets, and quality control.

Performed marketing, sales, advertising, and customer service. Managed P&L,

day-to-day operations, and payroll. Handled budgets including monthly,

quarterly and yearly costs and estimates. Planned and executed company

standards including communications, operations, and human resource

policies. Managed a staff of over 100 employees.

. Houchen's Industries, Bowling Green, KY 1995 to 1996

Deli Manager/Assistant Merchandiser

Handled budgets including monthly, quarterly and yearly costs and

estimates. Supervised and trained employees in daily job responsibilities.

Coordinated the management of staff, hiring, training, and employee

development. Collaborated on the management of daily operations within the

organization. Performed marketing, sales, advertising, and customer

service. Maintained excellent working relationship with local community,

police and citizens. Managed a staff of 7 employees.

. Kroger's, Elizabethtown, KY 1985 to 1994

Co-Manager

Designed and delivered employee training classes on store procedures.

Coordinated the hiring, training, and the development of the a staff of 75

people.. Collaborated on the management of daily operations within the

organization. Supervised all personnel within each department of the store.

Performed marketing, sales, advertising, and customer service. Managed P&L,

day-to-day operations, and payroll. Supervised union/nonunion personnel.

Maintained excellent working relationship with local community, police and

citizens. Managed a staff of over 75 employees.

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