Joy R Hall
Indianapolis, IN 46222
Cell: (317) - 771-7600
Email: ********@*****.**.***
QUALIFICATIONS:
• Work well without supervision
• Ability to prioritize and remain focused on essence of an issue
• Excellent with customer support services
• Skilled at learning new concepts quickly while working well under pressure
EXPERIENCE:
Jun 10- Current Vertellus Specialties Inc. Indianapolis, IN
Help Desk Analyst
• Log all help desk calls/email requests into reporting System and updates profiles
• Complete requests for Password Resets, printer, and hardware issues
• Respond to inquiries and requests for assistance with computer systems or PC's
• Coordinates with other Information Technology areas to resolve problems if necessary
Aug 09- May 10 Indiana University- Purdue University
Office Assistant
•Managed office documentation
•Performed faxing, copying and filing duties
•Assisted in implementing office documents for Executive Assistant & HR department
Aug 08-Nov 09 Christamore House Families & Community Center
Office Administrative Filing Clerk
• Recorded vendor invoices, printed checks & applied payments against client bills
• Modified, designed and improved filing system
• Reported to Executive Director and Controller to provide assistance in grant process
Mar 05-Aug 08 (summers)
Administrative Assistant/ Receptionist
•Arranged conferences calls and meetings
•Answered multi-line telephone
•Trained new hires
EDUCATION:
2008-present Pursuing Bachelors, Business Management IUPUI, Kelley School of Business