Customer Service Sales

FRANK A. PAPA

*** ****** ** *** ******* 919-***-****

Cary, North Carolina 27518 abhafs@r.postjobfree.com

CHIEF EXECUTIVE OFFICER / GLOBAL LEADERSHIP DIRECTOR

10+ years CEO experience / Public & Private Corporations with $100 Million

to $1.2 Billion in Revenues. Business Development Executive focused on

business strategy, organization leadership, product and market development.

Creative, decisive and action oriented leader. Sustained value creation

with record revenue and profit results within multiple verticals. Executive

team member seeking progressive C-Level leadership opportunity as CEO or

Executive Director.

CORE COMPETENCIES

C-Level Decision Making Lean & Six Sigma Acquisition/Merger

and Leadership Manufacturing Leader Expertise

Masters Degree in Business Business Process Keen Cost Reduction Skills

Reengineering

Strategic Partnership Negotiation / Closing Calculated Risk Taker

Alliance Expert Strength Based Management

Board Level Leadership Analytical and Innovative Philosophy

Equity Value Creator Problem Solver Global Sourcing Management

Company Vision / Strategy Company consolidations

Leader Financial Oversight / Off shore Manufacturing

Target Market / Counter Strategic Planning Expertise

Strategies P&L / Performance Metrics GE Alumnus

Capital Restructuring

PROFESSIONAL PROFILE

Excellence in business development & building customer trust as a

management leader

Proven strategic thinker directing business growth strategies, processes

and senior level organizational planning. Expertise in defining and

executing business objectives and strategies to achieve P&L targets.

Successful track record of building solutions that have directly resulted

in sales and market share growth across the board. Defines, develops and

manages strategic partnerships at the senior level; proven ability to

recruit and train top-tier talent, build diversified and effective

management teams, and communicate executive vision with clarity, poise and

persuasion.

Key Account Relationship Liaison & Partnership Developer

Driver of aggressive sales growth and account management initiatives;

consistent focus on providing the highest standards of customer

relationship excellence throughout the organization. Builder of grass-root

unity and purpose from the C-Level down. Manages executive relationships,

taking multi-million dollar businesses to exceptional performance and long-

term viability. Business acquisition experience includes purchasing and/or

ownership stake in capital investments and equity firms.

Rainmaker and Executive Business Leader

Infuses into the organization a philosophy team unity, empowerment for

independent decision-making, and a dogged commitment to customer service

excellence. Innovative, hands-on executive leader and manager with multiple

years of experience serving at the Senior Director and CEO level. Proven

ability to meet and exceed company goals and objectives, seasoned decision

maker who can effectively work with all levels of people in the

organization. Creates a team oriented environment focused on results and

overall profitability; communicates company vision and objectives with

clarity; gathers ideas from cross-functional experts to develop strategy

and reach consensus; understands proper delegation leads to production. A

leader who empowers his team to take ownership of projects; this

"ownership" mentality builds cross-organizational alignments and allows for

accurate representations of issues and concerns. A transparent leader who

is:

. Learner: Enjoys staying current in fast-paced industries such as

equity firms, learning about diverse areas of R&D, Team

Leadership, Competitor Landscapes, and Customer Service Methods.

. Achiever: Personal commitment to excellence and drive to achieve

superior results is evidenced by a history of delivering high-

quality products and services on-time and under-budget.

. Deliberate: Tenaciously vigilant to eliminate duplication and

wasted effort; builder of collaborative teams with clearly

defined goals accomplished through deliberately executed plans.

. Relater: Values genuine relationships and enjoys deepening those

relationships to fully discover synergies which provide value

toward mutual goals. Ability to attract and retain key

executives because of loyalty, credibility and trustworthiness.

. Focused: Honors deadlines and leads teams to deliver critical

projects while readily adapting to change which has a trajectory

and purpose.

Continued (

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CAREER ADVANCEMENT

H.I.G. CAPITAL, Cary, NC

H.I.G. Capital is a leading global private investment firm with over $7.5

billion of capital under management. H.I.G.'s family of funds includes

private equity, venture capital, distressed debt, real estate and public

equities. They align themselves with committed management teams and

entrepreneurs and help build businesses of significant value.

Operating Partner, (2009 - Present)

. Champion business visioning, mission statement development and growth

goals of the company. Responsible for ensuring that qualified teams are

in place to coordinate and manage workflow related to sales and sales

management leadership. Provide support, guidance, and executive level

leadership to managers and their teams, casting vision and establishing

performance criteria and goals. Build a team environment, employing a

grassroots philosophy that involves employees at all levels in the

organization engaged in service, production quality, and supporting the

overall mission of the company. Recruit top-tier industry talent and

build an executive team that shares a unified purpose and mission.

Supervise direct reports in these areas: acquisitions, capital

refinancing, P&L enhancements, fixed costs savings, operational and sales

turnaround, working capital improvements and exit strategies.

. Maintain expert level skill set in national account management,

communication and negotiations. Lead from the front, promoting a Strength

Based Management and Leadership Philosophy; manage people from within,

allowing them to focus on their individual talent areas and promoting

their involvement on a personal and professional level. Create a sense of

belonging and ownership to the organization and leads to the creative

exchange of ideas. Analyze market growth and new business acquisitions.

Assure the organization and its mission, programs, products and services

are consistently presented in strong, positive image to relevant

stakeholders.

SIGNATURE ALUMINUM CANADA/ ALUMINUM SHAPES, Cary, NC

4th Largest aluminum Extrusion Company in North America with revenue of

$600 million with 9 facilities in the U.S. and Canada. Markets served:

trucking, building and construction, distribution, consumer durables,

machinery & equipment.

Private Equity ownership- HIG Capital

Chief Executive Officer (2007-2009)

. Increased annual gross revenue of market share by 14% in 2 years. Drove

down business break even by 120 basis points.

. Improved EBITDA by 300% through cost cutting, increased higher margin

value add business and gains in productivity.

. Provided leadership and vision for organization in directing operations,

financial controls, marketing and customer relations. Instrumental in

increasing plant rationalization plan by over 40%, which drove

variable/fixed cost to lowest level ever; a reduction of $22.5 million.

SPECIALIZED VEHICLES CORPORATION, Cary, NC

World's leading manufacturer of specialty vehicles with sales in excess of

$200 million; the firm is the largest supplier of customized aluminum truck

bodies and trailer to the multi-stop beer, beverage and refrigerated food

service distribution markets with leading market shares of 43% and 24%

respectively.

Private Equity ownership - HIG Capital

President / Chief Executive Officer (2001-2007)

. Led change management turnaround efforts in the areas of sales,

management, inventory controls and customer service. Transferred ideas of

restructuring company to lead turnaround efforts for this underperforming

location; implemented sales, service and inventory strategies that

increased operating margins by 18%. Improved EBITDA and sales by 300% in

3 years. Successfully sold the business at a 7 multiple.

AFTERMARKET TECHNOLOGIES CORPORATION, Louisville, KY

Market leader in the manufacture and distribution of products to the

automotive aftermarket with revenues of $570 million. Private Equity

ownership - Riverside Capital.

President / Chief Executive Officer of Transmission Distribution Group

(2000-2001)

Analyzed business models for a strategic $320 Million distribution of

transmission components. Formulated the business model and transition

strategy for gaining entry to an unsolicited bid on company after improving

EBITDA by 35%.

Key duties throughout tenure included aggressive building of sales

management force, emphasizing: customer service, building lasting business

relationships with key client decision makers, building new sales revenue

and developing performance driven, highly effective teams that have clear

purpose and vision of company, store and personal growth goals.

Successfully sold the business upon initiating and implementing strategic

initiatives in sales and manufacturing.

Continued (

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CAREER ADVANCEMENT

STANLEY WORKS, Dallas, TX

World's largest manufacturer of hand tools with worldwide sales of $3.0

billion. Stanley, Mac Tools, Proto, Husky, Master Mechanic are some of the

recognized brands.

Vice President of Worldwide Manufacturing & Distribution (1998-2000)

. Maintained effective and professional channels of communication by giving

and receiving information through the distribution location and the

company. Produced and reviewed comprehensive reports in sales revenue,

payroll, inventory, shrink and service. Eliminated $26 Million of

faultfinding processes. Improved on time performance to 98% throughout 10

manufacturing and 3 distribution facilities across three continents.

. Led by example, being the role model in all aspects and functions of the

business, including but not limited to personal conduct, product

knowledge, punctuality and attendance, sales expertise. Maintained

professional, positive and enthusiastic work behavior conduct to be

emulated by all employees.

SARA LEE CORPORATION, Winston-Salem, NC

World's leading hosiery manufacturer with sales over $1.0 billion

Senior Vice President of Worldwide Operations & Manufacturing (1997-1998)

. Instilled the strategy along with the successful implementation of

operationally efficient practices for 6,500 employees. Recruited,

interviewed, and hired top-tier talent to motivate employees of the

highest caliber; ensured full-scale training and support. Increased 11%

of productivity improvements while reducing fixed costs by 16% within 15

facilities including Mexico, Jamaica, Costa Rica and Colombia.

KAYSER ROTH CORPORATION, Greensboro, NC

World's 2nd largest hosiery manufacturer with sales over $360 million.

Worldwide distribution under names of No Nonsense, Burlington, Calvin

Klein, Adler and HUE in addition to private label brands. Sold through key

retail accounts such as Wal-Mart, K-Mart, CVS, and Macy's. Private Equity

ownership - Blackstone Group.

Senior Vice President of Operations (1996-1997)

Vice President Manufacturing and Distribution - Sock and Sheer Hosiery

Divisions (1993-1996)

Vice President of Manufacturing - Sock Division (1991-1993)

. Mentored key leadership team to achieve revenue, operational, and money

saving goals and reach personal and professional growth and development

objectives. Collaborated with management to maximize performance

management routines and value-adds. Processes include weekly project

reports, weekly/bi-weekly game planning with managers, specialists and

agencies, attendance at meetings and representation on various committees

and councils.

. Full P&L profit responsibilities across 8 facilities in the US and Puerto

Rico where a 36% improvement in profit was realized.

TEXTRON INC. - HOMELITE DIVISION, Charlotte, NC

$350 MM outdoor power equipment manufacturer with four facilities.

Vice President of Quality Assurance (1987-1991)

. Responsible for large-scale project management, leading teams in all

applicable areas of business, including performance, cost, scope,

schedules, quality control and appropriate business measurements for

specific projects/segments according to project charters. Reduced

warranty costs by $2.2 Million in 2 years while reducing quality costs by

$1.5 Million.

. Implemented, produced and established Total Quality Control Systems

throughout all 4 facilities, which also became the model throughout all

of Textron.

Continued (

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CAREER ADVANCEMENT

GENERAL ELECTRIC COMPANY

Plant Manager, Selkirk, NY - Plastics Business Group (1985-1987)

Manufacturing Manager, Madisonville, KY - Aircraft Engine Business Group

(1982-1985)

Manufacturing Manager, Wilimington, MA - Aerospace Instruments Group (1980-

1982)

Manager Shop Operations, Louisville, KY - Major Appliances - Refrigerators

(1979-1980)

Materials Manger, Louisville, KY - Room Air Conditioner (1978-1979)

Advanced Materials, Louisville, KY - Room Air Conditioner (1977-1978)

MMP, Pittsfield, MA; Louisville, KY - Manufacturing Management Program

(1976-1977)

Quality Control Engineer, Pittsfield, MA - Naval Ordnance (1974-1976)

CRANE & CO.

Plant Engineer, Dalton, MA (1972-1974)

EDUCATION / FORMAL TRAINING / ASSOCIATIONS

EDUCATION TRAINING

UNIVERSITY OF MASSACHUSETTS, MBA, 1975 GE Manufacturing Management Training

Program (MMP)

LOWELL TECHNOLOGICAL INSTITUTE, GE Global Management Development

BS Industrial Engineering/Management, Program

1972 GE Impact Course - 4wk study - Japan

- Productivity Methods

Harvard Business School - Advanced

ASSOCIATIONS Manager Program

American Management Association -

Trustee

Manufacturing & Technology Council

(AMA) - Chairman

National Association of Hosiery

Manufacturers Piedmont Chapter - Past

President

RECOGNITION

. Top Ranked GE Manufacturing Management Program graduate (250 graduates)

. GE - Hi-Potential employee status

. Four Management awards:

. GE Management Award

. Textron Management Award

. Stanley Chairman's Award

. Stanley Special Option Award

Professional References Available Upon Request

Contact this candidate