Customer Service Engineer

L a r ry Chaisson

**** ******** **.

Colony, TX *5056

972-***-****

April 2003-present

Reynolds & Reynolds

Field Engineer/ Hardware Specialist:

Responsible for 24 hour customer response to the needs of automotive dealerships

In the North Texas area. Servicing IBM servers, Cisco networks, IBM and Dell PC’s,

Lexmark printers, and wireless access points/devices. Duties also include maintaining

Service documentation and inventory tracking of spare replacement parts.

1996-2003

Systech Retail Systems

Hardware Support Specialist

Responsible for documenting and presenting training courses for Field Personnel.

Maintaining and Updating field repair and procedures documentation.

Providing 24/7 hardware support for Field Personnel and Customers in the

Central, Mountain and West Canada time zones.

1988-1996

Fujitsu-ICL Systems

Customer Service Engineer:

Responsible for troubleshooting, repair, and maintenance of Datachecker and ICL POS

Equipment in the Grocery and Retail markets. Extensive training and experience on

National Semiconductor processors and bar code scanning equipment.

1984-1988

Cash Register Systems

Customer Service Representative

Responsible for troubleshooting, repair, and maintenance of DTS/Datachecker

Cash registers and PC’s in the Grocery, Retail, Restaurant markets.

References available on request.

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