Manager Customer Service

TI F F A NY KN I G H T

**** *** **** ***. * allas, TX 75232 214-***-**** T ******@****.***

H U MA N R ESOURCES COOR D I NA TOR

Objective

I am an experienced human resources coordinator with an impressive 6 year track

record of success providing strong interpersonal and organizational skills with a keen

ability to multitask a variety of challenges and responsibil ities. I a m seeking a position

t hat wil l allow me to enhance my skills and further my career.

HR Skills

HR Department Staff Recruitment & Retention Orientation & On-

Assistant Employee Relations Boarding

FM LA HR Policies & Procedures Training & Development

HRIS Technologies Answering Switchboard Organizational

Scheduling Meetings Detailed Oriented Development

Great Customer Service M icrosoft Word, Excel,

PowerPoint, And Outlook

P rofessional Experience

T r ansplace, 3lp Logistics F r isco, TX

HR Coordinator / Administrative Assistant, June 2005 to Present

Assisting and supporting the entire human resource department, which includes the vice

p resident, a director, a recruiting manager, a training manager, a benefits manager.

Key Responsibilities:

Provide wonderful customer service to all employees.

Direct support to the Vice President of Human Resources with all projects, emails, and

t ravels.

Assist the Recruiting Manager, Payroll Manager, and Training Manager.

Manage over 550 employee profiles in Ult iPro.

Upload employee pictures on website, in employee’s profiles.

Make all adjustments and changes to employee information, such as, position changes,

payroll changes, update performance reviews, and change of status.

File and scan employee agreements and new-hire paperwork, for records.

Post job openings.

Make employee badges and activate access cards.

Obtain different state unemployment insurance rate information for payroll.

Review resumes for current openings, and conduct phone interviews.

Do all Merri l l Lynch 401K fi l ing and manage employee fi les.

Receive all incoming calls to the HR department and direct them responsively.

TI F FA N Y KN I G H T

Phone: 214-***-****

D raft and reformat employment offer letters and award agreements for executive-level new

h ire employees.

Handle background checks and drug screen information.

Manage P-Cards for executive employees for approvals.

Maintain expense reports in ExpensAble Corporate.

Processing invoices in Bank of America Works Application, signing off request and

t ransactions, and sending off invoices and transaction info to the accounting department.

Assist in new hire orientation and training.

Mange numerous projects at one time.

Coordinate and book all conference rooms.

Ordering office supplies a nd handled calendar time management in Outlook

Professional Experience (continued)

J ackson walker l aw D a l l as, TX

Receptionist, June 2003 to May 2005

Provided a full range of receptionist duties, assisting attorney’s legal assistants and

paralegals with abundant fil ing, data entry, and phone support.

Key Responsibilities:

Welcomed and greeted all clients and determine how to assist them.

Received incoming and outgoing mail, distribute mail .

Coordinated conference room meetings and presentations.

Back up legal secretary assignments and work when needed .

Answer multi-phones l ines and direct calls to correct party.

Fil ing and data entry up keep of all major cases in fi l ing room.

Heavy copying, faxing, typing, and special projects including reports.

Drafted depositions and correspondences.

Ordered office supplies.

Education & Certifications

University of Texas at Arlington Arlington, TX

Attended from January 2004 – May 2006

Core curriculum for Business Administration – 64 credited hours

South oak cliff high school D a l l as, TX

Graduated 2003 with high honors, number 15 in class, class vice president junior and senior year, math and

n ational honor societies.

Contact this candidate