Robert A. Pruitt, Jr

**** ******* ***** ** **

Decatur AL 35601

256-***-****

abhaf9@r.postjobfree.com

Service Director/Operations Manager

Profile: Specializing in high growth, turnaround situations for

organizations needing long term solutions for

immediate problems.

CSI meets manufacturer's standards within 4 months.

Profit margins increase approximately 15% within 6

months.

Productivity levels improve 20% within 4 months.

Staff training brought up to date.

Motivate and lead service staff toward dealership and

department goals.

Employment History Director of Operations

University KIA, University Hyundai, Riverchase KIA

August, 2009- Present

Showed Profitability in Each Department for 1st Time;

Flagship store within 3 months, Riverchase store with

4 months and Hyundai within 5 months of opening.

*Redesigned service drive for better customer

experience

*Coordinated opening of University Hyundai

*CSI increased for 60-70% to 80-90%

*Lowered vendor costs

Service Director

Bill Penney Toyota,

Huntsville, AL

April, 2006- August,

2009

Enhanced Customer Service Experience. CSI went green

in 4 months, after 3 years in the red. Increased

profitability 20% within 3 months.

*Improved shop communication adding 2 way

radios to each

writer and tech station

*Supervise over 65 employees

*Created a central dispatch

*Awarded Toyota Magical Horizons trip as one of

top 1% of

dealers nationwide

Service Manager

Cloverleaf Chrysler Jeep

Dodge, Cloverleaf Lincoln Mercury Isuzu,

Decatur, AL

March, 2004 - April, 2006

Modernized Service

Department Efficiency. Made a profit within 30

days, first time in

department history. Restructured warranty and

dispatch.

*Prioritized outstanding workload

*Created systems for new and used car prep

*Regained dealer

DSA

*Brought warranty claims within DAZE standards

RAP, Jr

Page 2

Service Manager

Topor Dodge, Chicopee, MA

February, 2002- February, 2004

Restructured Service Department. Decreased number of

technicians and increased productivity. Hired

warranty clerk/dispatcher. Brought in Reynolds and

Reynolds to replace Automate.

*Retrieved $156,000 of $179,000 in old warranty

claims of more than six months

*Gross Profit grew from $45,000 to $80,000 in 3

months

*CSI rose from mid 70 to 90 within 6 months

*DAZE went from 27% above to 9%. DSA restored

Service Manager

Lynch Pontiac Buick, Manchester, CT

March, 2000-February, 2002

Increased Sales Performance. Established Enterprise

Rental Cars on site. Developed new customer service

procedures. Increased Gross Profit over 30%

.

*CSI up 15 points

*Employee productivity grew 7%

*Gross Profit increased by $23,000

*Began new owner clinics

Director of Operations

Kurtz Automotive Group, Monrovia, CA

March, 1997-March 2000

Expanded Customer Base of Porsche, Ferrari Repair

Facility.

Networked with high end owners and magazines.

Developed systematic follow up procedures.

*Increased Gross Profit 12 %

*Hired and trained new technicians

*Enlarged overseas customer base

References Available Upon Request

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