Victoria Marie Gatt
Rio Rancho, New Mexico 87124
Objective:
I'm seeking a challenging position within an organization that will enable
me to contribute my analytical and technical knowledge and experiences.
Education:
1990. Piedmont Hills High School, CA and Espanola HS, NM,
Diploma 1990
1991 Franklin Business College - Albuquerque, NM, Medical Office
Assist Certificate
2008 Central New Mexico Community College - Albuquerque, NM, AAS
Integrated Studies/Information Technology
Skills & Experiences:
Comprehensive research analysis, comparative reporting and benchmarking,
data scrubbing, trending, data reporting, critical thinking and decision
support, database maintenance and management, electronic medical records
management, Microsoft Word, Excel, Access, Visio, PowerPoint, Project,
Outlook, ChartRunner, Seagate, Adobe Writer, Midas, Epic, Reporting
Workbench (certified), Clarity (pending Certification), Crystal XI
(certified), Press Ganey/eCompass/PG Online, AMGA, MiniTab, Visual Basics,
RPMS, Amysis, Payrollmation, Tricore, Medical Terminology, ICD-9, CPT
Coding.
Employment History:
. Presbyterian Medical Group- Administration - Albuq.,NM
10/10 - Current - Business Systems Analyst IV
Clinical data collection, analysis and reporting. Epic Ambulatory and
Charge reporting via Reporting Workbench, Clarity, and Business Objects.
Train end users on Reporting Workbench and Business Objects for retrieval
of operational and analytical reports. Manage the patient satisfaction
survey selection, process, and results. Collect and report quarterly data
for the Quality Incentive plan for Physicians and Midlevels, and Service
Excellence Incentive Plan for employees.
1. Presbyterian Healthcare Services - System Services/EMR - Albuq.,NM
1/10- - 10/10 - System Analyst III
Support Administration, PMG Clinics, Providers, and Clinical staff with
Disease Management Reports for improved clinical outcomes. Design and
implement clinical reports via the electronic medication record system,
Certified in Epic Reporting Workbench and certified preparation for
Clarity/Crystal Reporting. Train end users on retrieval and use of
reports. Manage department Scorecard and assist with CMS reimbursement
plan.
2. Presbyterian Medical Group - Administration - Albuq.,NM
4/05 - 1/10, PMG Admin -Decision Support Analyst II
Support the PMG Administration with various data collection, analysis,
and reporting. Perform comprehensive research to identify and clarify
facts and trends from data sources such as surveys, financial reports,
and database systems. Create, Maintain, and compile statistical
information from various systems. Support and maintain the Patient Survey
Process, PMG Provider Bonus Scorecards, PMG Site Scorecards, HPP Provider
Evaluation Assignment and Reporting, PMG Quarterly Trending Graphs, PMG,
UC, ER and IP Summary Reports, PMG Service Excellence scoring and
reporting, Master PMG Provider list, Press Ganey Provider and Site lists.
Create and Update Press Ganey user accounts, coordination of survey
documentation updates. Extract Epic patient list for survey selection,
perform quality assurance checks, maintain data repository on shared
drives, posting on Presnet. Perform comparative reporting and
benchmarking between PMG and national databases. Train users on Press
Ganey, Site Scorecards, and assist departments with other technical
duties when needed. *Position change Jan 2008 Data Specialist to Decision
Support Analyst I, Dec 2008 change to Decision Support Analyst II.
3. Presbyterian Medical Group - RPMS Albuq.,NM
07/02 - 4/05 - RPMS System Support (EMR)
Support Electronic Medical Records by maintaining various tables, user
accounts, ad-hoc reports, and uploads. Perform queries and analysis of
clinical data retrievals and reporting. Trouble-shoot printer problems;
create customized Health Summaries for PMG Providers. Tech-Time (payroll)
for department (18-22 employees), People-Click (Online Employment Package
for recruiting new hires), personnel paperwork, employee auditing, IS
requests, Office Depot and McKesson ordering, preparation of staff
meetings, and data entry. Perform daily uploads with Registration data
from Epic, lab data from Tricore, Hospital and Regional data linked to
billing codes, Amysis Insurance data.
3/00 - 07/02 - RPMS Lead Clerical Coordinator
Supervise data entry staff of 20/22 employees. Assist PMG sites that have
RPMS with training staff and Providers. Routine site visits. Hire, Train,
and audit data entry staff. Perform training with Care Managers and
Providers. RPMS data retrievals and analysis, monthly quality and
quantity reports, daily maintenance, establish new user account codes and
update existing users, set up and troubleshoot printer errors throughout
the PMG locations that have RPMS. Data queries, Printing Mailing Labels,
8/97 - 3/00 - RPMS Data Entry Operator
Abstract, code, and enter medical information from various encounter
forms and dictation into an electronic medical record system. Assist with
daily uploads for lab and hospital data, perform daily backup. 8/97 -
3/98 employed with Cimarron Medical Informatics (contract with PMG)
4. Presbyterian Hospital- Albuq., NM
4/93 - 7/95, Lab, X-Ray, and Human Resource - Admin. Staff Support
Patient check in/out, data enter patient demographic and insurance
information into Pacis. Order test and assist patients with procedure
preps. Maintained organized file room in Radiology Department, and
provide verbal and written results. Assist with the hiring process in the
HR Department by receiving, routing, faxing, filing, prescreening, and
scheduling applicants for testing and interviews.
5. Presbyterian Espanola Hospital - Espanola, NM
11/91 - 12/92- Pharmacy - Clerical Support/Pharmacy Technician
Prepare medication orders and refills for Pharmacist. Stock nurses
stations and crash carts with required medications. Performed daily
charges on all medications used during episode of care as inpatient.
Perform data entry, inventory, ordering and discharge medical orders with
patients.
References Available upon Request