Customer Service Sales

Khianna Palmer **** Penn Street

Phone: 717-***-**** Harrisburg, Pa 17110

Summary of Qualification

I have several years of customer service and sales experience. I welcome a

challenge and an opportunity to improve my skills. I love to interact

with people and enjoy working as a team but I am just as productive and

effective working alone. I am self-motivated and I am always eager to

learn new things. My skills in managing conflict, irate customers, and my

ability to upsell products and services will be an asset to your

organization.

Work Experience

6/2010 - present

Image Consultant

The Image Czar

. Provided image presentations and workshops to school parents and

teachers association on the effectiveness and value of school uniforms

and the role of positive self image for children

. Market Research

. Community activist engaged in working with several community projects

such as Cuts for the Community which provide free haircuts and hair

styling for men and women who are returning to the workforce; Hope

From An Angel which provides parenting classes and certification upon

completion.

. Provide job interview preparation along with various life skills to

young adults to maximize their success in the work force.

. Offers resources for individuals to obtain work attire for employment

. Assist with event planning and fund raising

Supervisor Assistant/Enrollment Specialist 10/2007 - 6/2010

Maximus Health Choices Medicaid

. As the supervisor assistant I was responsible for training and quality

control on call center customer relations calls to ensure that company

policies were met or adhered to

. Responsible for resolving customer complaints or disputed calls

. Completed outbound calls to customers in order to educate them on

insurance programs, rights and answer any questions that customers may

have about the assistance programs

. Handled customer correspondence

Enrollment Specialist

ACS Health Choices Medicaid (state contract bought by Maximus)

. Responsible for accessing and operating multiple software programs

. Educate clients and caseworkers about plan details and eligibility

requirements

. Driven to meet company and personal daily goals

. Regularly exceeded goals set by the company

. Volunteered to participate in Fundraisers and Walk-a-thon events to

give back to the community

Customer Relations

11/2006 - 10/2007

AT&T Mobility

. Developed the ability to deliver seamless service to customers

. Effectively set and met goals to ensure good customer relations

. Assisted customers in resolving problematic billing, technical, and

service questions and concerns

. Responsible for providing quality and efficient communication

Customer Service/Administration 8/2004

- 8/2005

Labor Ready

. Developed payroll, accounts payable, advertising, and interviewing

skills

. Screened applicants to match them and their skill sets with the

appropriate job

. Responsible for opening new accounts and/or re-establishing old ones

. Participated in or hosted weekly conference calls to proactively

address and resolve issues and share ideals to meet weekly sales goals

Education

Central Penn College

. Currently Pursuing a degree in small business

Pennsylvania College of Technology

. Took coursework to strengthen math skills and gain knowledge in

introductory business courses, became proficient in Microsoft Excel,

Microsoft Word, Microsoft Power Point.

William Penn High School

. I became a certified carpenter in the vocational program. I learned to

use and maintain hand and power tools and perform job related

computations. Also had a focus on math, science, and other academic

courses. I was involved with the arch program that allowed me to

assist in training other students in the carpentry field.

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