Administrative Assistant Customer
Resume:
Katherine Reynoso-Escobedo
Los Angeles, CA 90032
Highlight of Qualifications:
Efficient in all facets of office work and capable of handling a great deal
of responsibility.
Committed to high quality work and attentive to details.
Works well under pressure and able to meet deadlines.
Works effectively with customers and co-workers.
Works well independently and as part of a team.
Education: East Los Angeles College
Roosevelt High School
Monterey Park, CA Los
Angeles, CA 90023
General Education High
School Diploma
Computer Skills: Microsoft Excel Microsoft Word
Lotus 123 Windows 98 Quickbooks
Work History:
Time Warner Cable June
11, 2010 - July 29, 2010
1260 S. DuPont Ave.
Customer Care Specialist
Ontario, CA 91761 (909)
975-3366
. Help answer customer billing questions.
. Assist customers with information about internet, cable and phone
services.
. Troubleshooting
. Enter work orders and schedule technicians on problems calls and
installations.
. Set up new customers with cable, internet and/or phone.
Dependable Highway Express June
2007-January 2008
2555 E. Olympic Blvd. Customer
Service Representative
Los Angeles, CA 90023 (323)
526-2255
. Schedule pick-ups from shippers, consignee, online and through email.
Enter appointments.
. Track freight with dispatch and other delivery terminals.
. Provide bill of ladings and delivery receipts as requested by shipper,
consignee and/or 3rd party via fax or email.
. Print out freight bills and help customers fill out bills of ladings.
Check email request.
. Answer customer questions.
. In charge of scheduling pick ups, tracking, delivery appointments and
delivery status for 5 accounts (PacSun, Innisbrook, Konica, Mactac and
Cryovac).
King Wire Partitions, Inc.
February 2004-January 2007
6044 N. Figueroa St.
Administrative Assistant
Los Angeles, CA 90042 (323)
256-4848
. Answer and direct customer's calls on a 7 line switchboard.
. Coordinate daily paint/ship schedule for the shop workers.
. Make proposals for customer's inquiries on projects/materials. Process
work orders once purchase orders have been received.
. Coordinate shipping/receiving with freight companies (Fed Ex, UPS, and
Motor Cargo). Complete claims paperwork for damaged materials with the
freight company.
. Invoice customers when orders have been installed, picked up or
shipped. Credit card transactions.
. Follow up status on bids and all backlog jobs twice a month.
. Maintain and organize customer's files. Perform other tasks as
assigned.
Contact this candidate