Michelle K. Cross

PO Box *****

Raleigh, NC *****

Home: 919-***-**** abhaef@r.postjobfree.com

SUMMARY

Top-performing office administrator with a reputation for professionalism,

integrity, creativity, and resourcefulness. Provide high-level

administrative support by preparing statistical reports, handling

information requests, and performing clerical functions such as preparing

correspondence, receiving visitors, arranging conference calls, and

scheduling meetings. Proven ability to develop and implement new

strategies and handle multiple projects simultaneously. Recognized as

exceptional team player with excellent verbal and written communication

skills.

Additional strengths include:

Scheduling and Planning Executive Scheduling

Executive Confidentiality Event Planning

SOFTWARE AND SYSTEMS

Microsof Word, Excel, PowerPoint, Outlook, Access, Live Meeting and Visio

t

Internet Explorer, Windows XP

Other Taleo, Lotus Notes, SAP, PeopleSoft, Feith, Basware, ReView,

Concur, eWorkplace (Fidelity System), Internet Recruiting

Information System (IRIS), eVerify, Various College Recruiting

Software, Express Scribe, Lawson and MacPac

WORK PROFESSIONAL EXPERIENCE

Family Health International / Quality Staffing Services, Cary, NC 09/2010

- 03/2011

Recruitment Coordinator

Provide support for 3 Employment Representatives. Maintain calendars,

schedule appointments, meetings and interviews. Prepare travel itineraries

for vendors and other staff, and lodging. Create custom reports as

requested. Create job postings for FHI and other job board sources.

. Insures clear communication with candidates and interview team to

facilitate smooth interview process experience.

. Maintain position files and necessary records for regulatory purposes.

Senior Administrative Assistant

04/2010 - 06/2010

Perform a variety of administrative duties under limited supervision.

Coordinate calendars and events for office personnel and create

documentation when appropriate. Research documentation and other

appropriate business material for specific projects. Scheduled meetings

for staff and outside personnel, and arranged for facilities, travel,

lodging and other equipment. Assembled material for meetings and attended

meetings, as requested.

. Contact Protocol providers and survey sites regarding Letters of

Intent (LOI's) Provider Questionnaires and Contact Information Forms,

trainings, and/or documentation requests for IRB submission.

. Edit Protocol, Appendices and Informed Consent Forms for IRB review.

ABB INC., Raleigh, NC 2000 - 2009

Executive / HR Administrative Assistant 03/2008 - 09/2009

Managed and maintained director's schedule, expenses and meeting agendas.

Prepared invoices, reports, memos, letters, financial statements and other

documents, using word processing, spreadsheet, database, and / or

presentation software. Scheduled meetings for staff and outside personnel.

Prepared travel itineraries for vendors and other staff, and lodging if

necessary.

Michelle K. Cross Page Two

ABB INC. (Continued)

. Administered training programs for college recruiting, sales development

seminars, lunch and learns, and other special events.

. Arranged for facilities and equipment availability.

. Posted positions on the company's website and a variety of external sites

and followed up with candidate responses leading to company hiring.

. Produced and administered a variety of documents and / or database

software programs, utilizing new formulas and formats.

Interim Human Resources Administrator 06/2007 - 03/2008

Performed a wide variety of administrative duties under limited supervision

while exercising discretion and judgment to perform such duties in support

of a major functional area. Independently established priorities for

completion of varied administrative and project-oriented duties. Maintained

and administered several HR databases and responsible for implementing new

reporting procedures for timekeeping. Completed various Human Resources

reports as required by Company and Federal Guidelines.

. Assisted Training Liaison with logistics for college recruiting and sales

development seminars.

. Screened applicant resumes and conducted phone and in person interviews.

. Determined distribution of sensitive and confidential information in

compliance with HR policies and procedures to maintain confidentiality of

documentation.

. Posted positions on the company's website and a variety of external sites

and followed up with candidate responses leading to company hiring.

. Participated in organizational meetings to acquire knowledge of the

organization and of related functions and operations.

. Recognized and troubleshot to resolve routine problems and complex

problems

. Awarded the Quality Salute Award for my performance improvements through

cycle time reduction, profit improvement, product performance

improvement, or customer satisfaction.

. Payroll Administrator for SAP Timekeeping System.

Administrative Assistant 09/2000 - 06/2007

Prioritized work and performed a wide variety of administrative duties,

under limited supervision. Independently established priorities for

completion of varied administrative and project-oriented duties. Scheduled

meetings for staff and outside personnel, and arranged for facilities,

travel, lodging and other equipment. Arranged domestic and international

travel and itineraries for vendors and other staff. Assembled material for

meetings and attended meetings, as needed.

. Posted positions on the company's website and a variety of external

sites.

. Screened applicant resumes and conducted phone and in person interviews.

. Produced and manipulated a variety of documents and / or database

software programs, utilizing new formulas and formats, as applicable.

. Coordinated federal posting requirements for off-site locations in

various states through extensive research of labor law issues in various

states.

GLAXO WELLCOME / Office Specialist, Research Triangle Park, NC 05/1998

- 05/2000

Senior Administrative Specialist

Provided support for 3 Employment Representatives. Maintained calendars,

scheduled appointments, meetings and interviews. Made travel arrangements

and itineraries for staff and candidates.

. Posted and closed positions using Resumix and IRIS software resulting in

a current database for all job postings.

EDUCATION

AAS, Paralegal Technology, Fayetteville Technical Community College,

Fayetteville, NC

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