Customer Service Manager

Judy Hinds

*** ******* ****, ********, *** York *1225

(Home) 718-***-****,

(Cell) 347-***-****

(Email) ****.*****@*****.***

OBJECTIVE

To secure a position of responsibility in an organization that recognizes a

dedicated employee and offers advancement based on performance.

SKILLS AND QUALIFICATIONS

. Experienced working with the highest levels of confidentiality.

. Strong Customer Service background, extremely organized and detail-

oriented.

. Excellent interpersonal skills and the ability to communicate and

negotiate concisely at all levels.

. Problem solving and multi tasking with excellent communication skills.

Work Experience:

Ally (GMAC Commercial Finance) New York City

Office Administrator

01/09 - 03/11

. Process all Facilities invoices for New York offices covering

Financial Services and Commercial Finance, including the

reconciliation of past due notices or overpayments.

. Maintain and update occupancy seating for new hires, terminations and

tracking of internal moves.

. Arrange security access for visitors and new employees.

. Responsible for procurement of office supplies for Commercial

Finance and vendor maintenance/service calls of office hardware.

. Monitor, update and closed all service requests for New York offices

using Workorderama. Provide quality control by sampling 30% of

requests received and interacting with end users to ensure client

satisfaction.

. Maintain the Emergency Response Plans (ERP) for the entire Northeast

Region using Sunguard Paragon application and fire drill procedures.

. Maintain Intranet Web updates.

. Provide administrative support to the Facilities Manager.

. Provide reception coverage when required, handling switchboard,

greeting all guests and visitors and managing conference room

schedules.

HR Assistant

02/08- 01/09

. Provide administrative/clerical support, including a variety of

general office duties.

. Compose business correspondence, filing and maintain employees active

& termination files.

. Schedule applicant interviews and appointments, arrange meetings and

conference calls.

. Orientation for new hires.

. Worked in conjunction with Payroll to ensure correct and timely Time

Exception Reports were submitted.

. Arrange travel.

. Update organization chart on new hires, terminations and promotions.

. Schedule and coordinate New York employees training sessions.

Reception

09/07 - 02/08

. Front Desk; meet and greet clients.

. Answer high volume of incoming calls.

. Book and reserve conference rooms.

. Arrange and organize lunch for meetings.

NHS Connecting for Health (Temporary Position) London, UK

02/06 - 10/06

Administrative Assistant to the Commercial Director

. Provide daily Administrative support to the Commercial Director.

. Diary management.

. Organize and maintain department files.

. Took minutes at weekly department meeting.

. Type and circulate.

Dictaphone Company Ltd. London, UK

12/98 - 11/05

Administration & Customer Service Manager

. Process all new and renewal Service Maintenance Agreements.

. Prepare comprehensive proposals and generated monthly invoices and

credit notes.

. Negotiate on price structure and discounts.

. Handle all service issues and complaints while interacting with field

engineers to get resolution.

. Arrange travel arrangements for field engineers

. Prepare monthly invoiced figures for Finance department

. Act as customer liaison.

. Maintain customer database of over 1000 customers.

. Process field engineers expense reports.

Federal Express UK London, UK

Account Executive

08/91-12/98

. Generate new business while maintaining existing accounts.

. Average twenty five facing customers per week.

. Cold called to generate new business.

. Provide weekly reports to Manager of any potential loss of business.

. Provide strategy and solutions of regaining business and customer

trust.

Education

London Open College Federation (LOCF)

London, UK

New York City Community College

Brooklyn, NY

Prospect Heights High School

Brooklyn, NY

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