Customer Service Sales

Carolina A. Canizares

**** ****** ***** ******** **** Texas 77459 • Phone: 832-***-**** •**************@*******.***

Work Experience

ESTEE LAUDER / CLINIQUE (11/2006- Present) Houston, Texas

Special Events Coach Houston Market

Execute special events in market, partner with business managers to discuss execution, staffing, sales goals

and incentives to achieve successful results. Write action plan for events, achieve personal sales goal, and track

successes, challenges, and appointment bookings. Recruit and screen new team members, develop Associate

Consultants, train and coach new hires. Communicate with Account Executives, Special Event Coaches, and Team

Members on a daily/weekly basis.

MACY’S / CLINIQUE (10/2002- 11/2006) Houston, Texas

Clinique Counter Manager

Responsible for managing Clinique Counter utilizing strong customer service and selling skills. Maintain strong

customer service standards of all of the cosmetic associates through leading by example. Coordinated sales goals

with store management and Clinique executives. Maintained positive sales environment at a $750,000+ a year

counter. Provide consultations to help determine customer needs and demonstrate product systems. Named one of

“Top Ten Salespersons” in the U.S. with annual sales in excess of $150,000.00 (member of President’s Club and

Diamond Star Club).

AIR ROUTING INTERNATIONAL (06/2001- 07/2002) Houston, Texas

Receptionist

Responsible for answering phone system including six incoming lines and over one hundred extensions,

preparation of flight plans for billing department, and accounting department support as needed.

MEMBERWORKS, INC. (02/2000- 06/2001) Houston, Texas

Membership Service Representative

Provided customer service in an inbound call center for credit card enhancement programs. Clients included

Citibank, Sears, American Express and Banco Popular. Utilized AS400 terminal to maintain membership records.

Skills

Native Spanish speaker

55 WPM

Microsoft Office, advanced knowledge of Windows XP through Windows 7.

Outstanding interpersonal skills coupled with team building experience.

Education

The Woodlands High School - Class of 1998.

Houston Community College – Pursuing International Business degree.

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