Manager Customer Service

GILBERT MOUSLEY

**** ********* **** • Schertz, TX 78154

210-***-**** h • 210-***-**** c • abhadw@r.postjobfree.com

P LANT M ANAGER / G ENERAL M ANAGER

Process Change Improvement / Operations Management / Quality & Safety Management

Performance-driven Plant Manager / General Manager with 15+ years of success overseeing operations for metal

finishing facilities. Skilled at analyzing existing operations and making production decisions that improve

profits, quality, customer satisfaction, sales and productivity. Ensure compliance with all safety regulations

while continually meeting deadlines and reducing costs. Technologically savvy with aptitude for quickly

learning and integrating new policies and work processes. Highly successful management experience in fast-

paced environments for metal finishing and plating, chemical processing and industrial wastewater treatment.

Core competencies include:

• •

P&L Responsibility HSE Compliances / Training

• •

Workflow Management Business Growth / Capital

• Expenditures

Cost Reduction / Avoidance

•

• Employee Relations

ISO 9000 / Quality Control

•

• Budget Administration

Customer Service / Sales

• Process Redesign / Change

Management

P ROFESSI ON AL E XPERI ENC E

GENERAL MANAGER / PLANT MANAGER, 4/2005 – Present

ICP INDUSTRIES, LLC, San Antonio, TX

Spearhead growth, environmental compliance, safety, quality, and business administration for two hard-chrome

power cylinder repair plants with 45 employees and $6M in annual revenue. Lead 7-member team to high

performance in production environment while achieving profit, safety and quality goals. Hold responsibility for

all P&L functions. Guide and coach managers in operational parameters and train production crew in policies

and procedures. Support key customers by visiting sites. Research new products and services and negotiate costs

with vendors. Perform plating baths wet analysis and operate atomic absorption unit for testing heavy metal

effluent. Supervise administrative staff, including payroll and collection staff. Collaborate with sales force to

coordinate product delivery and establish pricing. Generate reports using MS Office applications.

Selected accomplishments:

• Grew revenue by 400% within five years.

• Managed purchase and startup of state-of-the-art chrome plating equipment.

• Managed startup of second facility, including hiring new personnel, purchasing production

equipment and designing plant layout.

• Served as hands-on and approachable manager willing to consider recommendations from all

employee levels, resulting in excellent employee morale and performance.

• Increased efficiency by researching and networking new production and accounting software.

• Established new pricing guidelines for product.

GILBERT MOUSLEY

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• Increased volume of new OEM cylinders.

• Promptly resolved problem areas within demanding situations while communicating effectively

with diverse personalities and groups.

OPERATIONS MANAGER, 11/2003 – 4/2005

GOLD STANDARD INDUSTRIAL SERVICES, League City, TX

Managed all marketing, sales, financials and daily operations of business partnering with metal finishing

manufacturers, product development and machining. Served as temporary in-house manager; generated work

schedules and job description for client staff and floor personnel and providing training. Followed up with

existing customer accounts to promote sales, provide service and address quality issues.

Selected accomplishment:

• Secured lucrative NASA business for several clients from Johnson Space Center.

GENERAL MANAGER, 9/2000 – 11/2003

SCHUMACHER COMPANY, INC., Houston, TX

Oversaw two hard-chrome plating shops with 100 employees. Directly supervised and provided support to six

upper management personnel. Conducted sales calls to established customers to generate new business. Worked

with state and local officials to satisfy ongoing environmental compliance updates.

Selected accomplishment:

• Collaborated with company president to remodel and upgrade both facilities, including installing

ISO-9000: 2000 quality control system.

GENERAL MANAGER, 6/1993 –8/2000

INDUSTRIAL METAL FINISHING COMPANY, INC., Houston, TX

Managed 60 employees and all daily operations of metal finishing shop, including overseeing plating and

coating production, quality control, safety, laboratory operations, waste treatment, inside sales, customer service

and human resource administration. Offered critical recommendations to CEO regarding capital expenditures.

Conducted customer site visits to determine needs and specifications, provide estimates, and generate sales.

Selected accomplishments:

• Oversaw purchase, installation and start up for mechanical zinc line as Project Manager.

• Increased process efficiency and reduced production costs by automating fastener coating

operations.

• Earned Gold Award from City of Houston following improvement to waste water treatment.

P ROFESSI ON AL D EVELOPMEN T

Financial Statements Seminar

Whitford Coating Training Classes

Affiliation:

American Electroplaters and Surface Finishers Society

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