Customer Service Manager
Resume:
Dear Recruiter:
After many years of working with people in a diverse, professional and fast
pace settings, I am seeking to leverage my experience as a Customer Service
with CSR. For this reason, I am very enthusiastic to learn that your are
currently seeking bilingual customer Service and would very much like to be
considered as a strong candidate to be your customer Service. Ideally,
this position will allow me the opportunity to utilize my experience as a
Customer Service with CSR.
As my enclosed resume indicates, my background includes more than two years
of service with significant experience in:
? Computer IT skills Technical support online
? Bilingual customer Service Representation (French English, Spanish)
? Call Center experience
? Customer Service Representation
? Safety & Health (CPR Certification & First Aid Certification)
? Security specialists to protect and promote public safety
I look forward to practice safety and support . If given the opportunity,
I am confident that my personable and professional disposition; bilingual
skills in English, French and some Spanish would be a tremendous asset to
Duties.
For your consideration, I have attached my current resume for your review.
I would welcome the opportunity to participate in a personal interview to
answer any of your questions and better present my qualifications.
Thank you for your time and consideration. I am excited and look forward
to meeting with you and to be your customer Service in the near future.
Sincerely,
Doriant Kamsu
Resume: professional and functional
Doriant N. Kamsu
6850 Peachtree Dunwoody Road,
Sandy Springs,GA 30328
Telephone: 678-***-**** /
Email: ********@*****.***
Professional Profile
Accomplished professional seeking an Administrative position that combines
experience, specialized knowledge, and achievement in areas of customer
service, IT, consumer products, and loss prevention.
Qualifications Summary
. Self motivated with a high energy level and a Desire to succeed
. Excellent Communications and interpersonal skills
. Bilingual: English, French, partial Spanish
. Ability to work well in a dynamic, Fast changing environment that
Requires a degree of multi-tasking with minimal supervision
. Computer literate with Microsoft Office, spreadsheets, Excellent.
. Ability to work a flexible Schedule including evenings, weekends,
and/or Holiday hrs.
. Ability to analyze customer needs, present Solutions
. An overall knowledge of the latest Technologies
. Reliable and have a high personal integrity
. Demonstrate a high level of customer service skills; able to
maintain one's composures under difficult situations and remain
courteous.
Professional Experience
. Coordinated large installations
. Using sophisticated equipment in connection with installing and
maintaining electromechanical switching equipment.
. Set up, rearrange and change Communications VOIP networking system.
. Set up new equipment offices and replace outdated equipment.
. Test each piece of equipment difficulty, and correct the problems.
Key Technical Skills
Team Viewer 5 Remote Access Solutions Support online
MS Outlook VoIP (Voice over I P )
Sales, Installation
Telemarketing Internet management
Prospecting on sale
Adobe Acrobat Microsoft World Microsoft
PowerPoint
Microsoft Excel 7 figurenetworkbusiness
Languages: primary : French second : English,
partial :Spanish.
Career Summary
Luxury Hotel Hotel du Louvre (Paris, France) Assistant Manager ( 2002-
2006)
. Ensured group specifics as well as individual guest request are met
daily and VIP's are checked in and proper amenities distributed.
. Supported and led Front Desk, Bell Desk, and Health Club and Guest
Services associates. .
. Assigned duties to staff and observed performance to ensure adherents
to policies and operational procedures.
. Overview HR matters with General Manager. Ensure that product quality
standards are met in all areas of the hotel as it relates to the
appearance, levels of maintenance and cleanliness.
Travel Agents : South - Africa (2006-2007)
Johannesburg, Gauteng 59 Frere Road, Vincent Park
Tel: + 27 (0-127****** Fax: + 27 (0-43-726-****
Speciality: International and Domestic Air Reservations, Accommodation
and Car Hire, Tours Ensured all associates followed and practiced
department and hotel service, such as check in procedures, professional
telephone etiquette, reservations, etc.
Commerz Ground SA, LLC USA -California 2008- 2010
Att: Commerz Pay FS 2964 Columbia StSuite # 21803Torrance, CA 90503
Phone: 1-800-***-**** Ext. 0051 Fax: 1-888-***-**** Speciality: Customer
service representative Performed word processing, data entry and other
miscellaneous duties as delegated by the Operations Manager. Supplied
ordering and inventory. Ensured that Photocopying, filing, label printing
were done.
Completed morning or evening Front Office reports
Wingate by Wyndham
. Register guests, take reservations, provide room keys to guests and
answer all phone calls from outside the hotel and from guests
. Answer any complaints that guests may have within a timely manner
during the night, and work on solutions for the next day if the
complaint requires the attention of the hotel manager
. Inform guest of attractions/restaurants in the vicinity of the hotel
. Update Manager for next day activities as needed
. Responsible for inventory control of the housekeeping supplies,
complimentary breakfast supplies and all other supplies needed to keep
the hotel running efficiently.
. Perform other duties as assigned by manager; crossed trained to work
day and night shifts.
2010 - present (part-time)
R. Latona Com/ Atlanta,GA (Buckhead) Sales & Marketing
. Initiate outbound "cold- calls" to prospected and tartget accounts
. Succesfully overseeing prospects objections
. Bilingual French Translation to poential buyers in the UK
. Field inbound calls from various sources and qualify for Business
. Set up accounts for Executives to finalize sales
References are Available on Request
Contact this candidate