Customer Service Manager
Resume:
JUAN R. MACIAS
HOME PHONE: 915-***-****
EL PASO, TEXAS 79924 CELLPHONE:
GENERAL SUMMARY
. Licensed US Customs Broker since 1997
. Over Twenty years of experience in all aspects of materials
management and handling in both a service and manufacturing
environment, with significant management and administrative
responsibilities in a domestic and Maquiladora environment.
. Proven leader
PROFESSIONAL
EXPERIENCE
Johnson Controls Inc
Warehouse and traffic/Customs Manager
2007 to 2010
. Responsible for all diligence related to the function
to include managing import/export
Activities, reporting and reconciliations.
. Responsible for daily interface management with US
Customs and providing reporting of
All import/export transactions. Administers all In-
Bond requirements, T&E,IT and IE
Documents and other related to non-NAFTA products
management in the US/MX border.
. Responsible for managing logistics functions to
include in bounds and out bound transportation
To/from El Paso/Juarez area.
. Responsible for lean logistics management and control
of cost associated with the company's
Freight programs.
. Coordinates and selects international freight
forwarding programs in support of the
Mexico/German duty free treaty program and providing
due diligence reporting for same.
. Maintains computer records of all transactions made
at the warehouse, regarding material
Status, stock records, MRO'S and freight.`
. Coordinates with Juarez Customs personnel the
importation and exportation of goods.
. Supervise the loading and unloading of trucks to
ensure the proper and required equipment
is used in a manner that protects the employees and
assets.
. Responsible to meet the DOT and CTPAT regulations
applicable to the warehouse.
. Responds accurately and quickly to inquires from
Customer Service or other employees.
. Ensures inventory accuracy in Juarez/El Paso
stockrooms through regular cycle counts.
. Maintain scrap cage and coordinate the disposal of
scrap each month.
. Responsible to ensure appropriate and timely material
flows between warehouses and
Production areas.
. Performs activities related to the safety of the
employees, including OSHA and HazMat
Regulations, as well as ensure they have the proper
training.
. Promotes the personal and professional development of
the warehouse personnel.
. Comply with all training requirements stated in the
training section of Quality Manual.
. Negotiate Air, Ocean and Land freight rates with
carriers
Kepco- A Division of Kimball International
1999 to 2007
U.S.Customs & Traffic Manager, for Kimball De Juarez and Kimball de
Mexicali
Successfully installed U.S.Customs Software to process our own
Customs paperwork (ABI/AES) that represents a saving of over
700,000 annually.
Negotiate with US and Mexican carriers freight rates that
resulted in savings of 250,000,
Coordinate On Time deliveries from our vendors and schedule
Mexican Drivers to bring loads
with raw material into Mexico and take Loads with finish goods
products back to the USA. Support resulted in 3 years 100% on
time Delivery to customer in Juarez and 16 months on time with
Mexicali customers.
Zenco de Chihuahua -A Division of Zenith Electronics
1997 to 1999
Customs Supervisor
. Supervised logistics team to handle all shipments (raw material,
in-bond and finish goods product to comply with US. Customs
regulations
. Owned duty payments to US. Customs insuring accuracy and
timeliness to avoid penalties.
. Supervising country of origin documents, NAFTA analysis, bill of
material analysis, responding to all CF28, cost submission
reports, shipper export declaration monthly report(SEDS) and
working closely with US Customs at the bridge to expedite our
shipments.
. Expert with Knowledgeable in MaquilaSoft and ABI System.
Delphi Packard-Electric Division of General Motors
1994 to 1997
Lead Traffic Dispatcher
Directed logistics group to support traffic of raw materials into
Mexico and finished goods into various locations in the United
States Canada. This required coordinating the flow of traffic of over
80 shipments a day, plus working closely with Mexican and US customs
to ensure regulatory compliance.
Domino's Pizza Distribution, El Paso, Texas
1984 to 1993
Warehouse Supervisor
Directed shipping and receiving, production control, and purchasing.
Initiated a system to service distribution centers in various
locations in Mexico. Supervised seven full time employees on a daily
basis. Promoted from Production Supervisor.
Texas Security Guard Service, El Paso, Texas
1980 to 1984
Security Guard Supervisor
Performed all security and safety functions for a world class
manufacturer of high technology medical equipment. Monitored all
shipments and receipts to verify that all the relevant
documentation was complete and accurate. Supervised
eight full time security officers.
Juan Macias
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PROFESSIONAL EXPERIENCE (Continued
Calvin Klein Jeans, Division of Puritan Fashions 1977 to 1980
Receiving/Inventory Supervisor
Directed the receipt of all finished goods from locations in the US,
Mexico, and Korea. Maintained accurate inventory control records for
both raw and finished goods. This position required the supervision
of 25 employees performing various inventory and
receiving functions.
Personal Licensed US Customs Broker since 1997
References available upon request
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