Customer Service Real Estate
Resume:
Gregg L. Marrer
Berlin, NH ***70
*******@**.**.***
EDUCATION
MBA (Leadership) Franklin Pierce University, Rindge, NH
BS (Marketing) Southern New Hampshire University, Manchester, NH
A.S. (Business Management) NH Community Technical College, Berlin, NH
SOFTWARE & SYSTEMS
Advanced use of MS Office, Access, Excel, Word, PowerPoint, Outlook
Express, Lotus 1-2-3, Lotus Notes, Quick books, WordPerfect, Quattro Pro,
Plant Management Information Systems, Desk Top Publishing, SMART
software/systems, and various in-house programs.
EXPERIENCE & ACCOMPLISHMENTS
Office/Accounting Associate, Wal-Mart, Gorham, NH 09/08-02/11
Process and maintains all currency, prepares, and maintain accounting
records, files, transactions, and other required documentation, including
generating, interpreting, and analyzing reports relating to cash, deposits,
and various financial transactions and conducts research for accounting-
related activities.
Accounting-follow financial guidelines.
Judgment-Effective decision making.
Customer Service-Being customer centered.
Planning and Improvement-Accepts responsibility and meets expectations
Communicate-Effective, positive, and informational manner.
Ethics and Compliance-Perform in an ethical manner and adhere to policies
and procedures.
Adaptability-Changes with work demands and environment, effectively.
Office Manager, Gallus & Green Realtors, Berlin, NH 04/03-
10/08
Provided operational leadership, marketing support and administrative
assistance that enhanced delivery of real estate services to residential
and commercial customers. Utilized QuarkXpress and Photo Shop to
accommodate advertising needs of the real estate office. Utilized print
media to create timely and effective marketing campaigns.
Created and placed advertisements in local papers and state real estate
guides.
Updated website information and MLS property listings.
Responded to all telephone inquiries in a professional and prompt manner.
Utilized QuickBooks for payments and receipts of the business.
Assistant Manager, Wal-Mart, Gorham, Amherst, & Plymouth, NH 06/02- 04/03
Provided direct supervision and operational leadership for super centers
Fresh Food team. Reviewed records and reports to ensure compliance with
company operations.
Reviewed, assessed and ensured pricing and inventory integrity. Managed
budgets and sales projections, and evaluated financial performance reports
to verify and ensure store profitability. Maximized sales and profitability
and managed inventory to reduce shrink.
Accounts Payable Supervisor, Pulp & Paper of America, Berlin, NH
03/01-10/01
Utilized Plant Management Information Systems to manage, monitor, and
control vendor records in accordance with industry specific accounting
guidelines. Responsible for the hiring and dismissing of department staff
in accordance to human resource guidelines.
Implemented and upgraded accounts payable software systems. Managed
balance due vendors versus cash applied for vendor's and invoice approvals.
Verified accounting accuracy and processing of all charges and discounts.
Ensured that proper accruals were reported for monthly and annual financial
reports. Implemented vendor-tracking systems for exceptional accounts.
Quality Auditor Specialist, Northeast Delta Dental, Concord, NH
10/99-03/01
Provided operational analysis, review, and support for dental claims
accuracy to maintain correct reimbursement to clients and service
providers. Conducted internal audits of functional activities to ensure
compliance with standardized procedures.
Reported fact-based information to determine the prevention of non-
compliant
operating policies and procedures. Communicated audit findings to senior
management,
Compiled and distributed quarterly and annual claims accuracy reports.
Senior Project Analyst, Tufts Health Plans, Inc., Waltham, MA
05/92-10/99
Provided analysis and support of financial data for review and
implementation for corporate
budget, reimbursement and profitability. Prepared and presented
statistical data derived from government and provider sources.
Compiled documentation to resolve retroactive claims payment issues,
and correct procedure coding and reimbursement levels. Reviewed fee
information for loading into a live system. Demonstrated expertise in
CPT, DRG, ICD9, and HCPC coding and understanding of Resource Based
Relative Value Scale and medical terminology.
Reference available upon request
Contact this candidate