Customer Service Manager

Heidi E. Scott

*** ****** **** *****

( El Dorado Hills, CA, 95762

( 916-***-**** ( ***********@*****.***

***********@*****.***

Objective:

To utilizebring my experience in an administrative role managerialto

providing exceptional administrative support skills to company that will

represent quality work and positive employees.enables me to learn and

allows for advancement

Highlights

Management and training/recruitment in leadership positions

Experience with multiple computer programs including Microsoft Office, POS

and processing systems

Work History:

Customer Service Consultant, 2 Sales 2-

-Gap Inc. Direct

Rocklin, CA, October 2009-PresentCurrent

Provide exemplary customer service in a call center environment. Selected

to train Train new hires in classroom and on sales floor. Processing

Process payments, orders, suggestive selling and product inquiries.

Experienced in all five brands and support exceptional service in all.

Responsible for keeping up with current trends and product information for

all five brands owned.

Store Manager-O'Neill Clothing

O'Neill Clothing

Folsom, CA, August 2008-April 2009

ResponsibleAs manager of retail store, I was responsible for various

aspects of Human Resources, specifically recruiting and hiring, checking

references, processing information for background checks, submitting open

positions on the internet, training and development, performance

management, processing and editing payroll, and workplace scheduling. I

was also responsible for store business operations, including managing

profit and loss, facility management, safety and security, loss prevention,

banking, product management, including ordering and receiving, price

changes, damaged products and returns.

Floor Supervisor-

Tommy Hilfiger

Folsom, CA, January 2008-July 2008

Customer service management position included recruiting, follow up on

references for applicants, submitting information for background checks,

editing and re-submitting open positions on companies website and external

websites, daily supervision and training of other employees, opening and

closing of store, cash handling, sales, payroll processing, and office

work.

Customer Service Claims Representative & Claims Adjustor-

Liberty Mutual Insurance Company

Sacramento, CA, June 2007-January 2008

Primary responsibility was helping policyholders through the complex auto

insurance claims process. This included setting up appraisals on damaged

vehicles, scheduling deductible payments, making payments on claims,

setting up rental agreements, policy maintenance, researching policyholder

history for fraudulent activity, as well as office work such as faxing,

answering heavy multi-line phones and managing a busy inbox.

Assistant Manager-

Fossil Co.

Folsom, CA, August 2005-June 2007

Supervisory position included hiring and training of new employees,

recruiting both in person and with online resources, processing background

information of new employees, follow up on references for applicants,

customer service, cash handling, opening and closing, scheduling,

processing payroll, and other office work.

Education:

Folsom Lake College & American River College

Oak Ridge High School, El Dorado Hills, CA

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