Customer Service Administrative Assistant
Resume:
Emily Craycraft
** *. **** ***., *** *A . Columbus, OH 43201 .***************@*****.***.
EDUCATION
The Ohio State University
Columbus, Ohio
Bachelor of Arts in English
June 12, 2011
Bachelor of Arts in Spanish
Overall GPA: 3.42
RELEVANT COURSES
. Language Variation in Spanish . Modern Spanish
American Literature
. Introduction to the Culture of Spain . Latin American
Literatures & Cultures
. Study Abroad in Nicaragua with Honors & Scholars group
VOLUNTEER EXPERIENCE
. Centro Esperanza Latina, interacted with Hispanic children at community
center, Winter 2010
. Columbus Global Academy, tutored in Spanish 1 and Spanish 2 classes,
Winter 2010
. Translating at parent-teacher conferences at Columbus Global Academy and
Huy Elementary School, Winter 2010
WORK EXPERIENCE
Hospital Parking Management
Columbus, Ohio
Greeter/Customer service
January 2011-Present
. Guided patients with mobility difficulties to and from their appointments
. Assist patients in finding appropriate offices for appointments
. Facilitate the needs of patients without accompaniment
Jeremy Dodgion & Gregg Slemmer, Attorneys at Law
Columbus, Ohio
Administrative Assistant
September 2009-December 2010
. Responsible for filing legal documents with Municipal, Common Pleas and
Juvenile & Domestic Courts
. Worked with opposing counsel to obtain continuances for attorneys and
their clients
. Protected clients rights by performing OVI calibration checks
Sales & Cahall Insurance Agency
Georgetown, Ohio
Secretary
Summer 2008 & Summer 2009
. Interacted with customers and company representatives to schedule
appointments with agents
. Answered the phone and made changes to insured's policy over the phone
RELATED SKILLS
. Language skills: fluent in Spanish
. Computer skills: Proficient in Microsoft Word, Excel, PowerPoint,
Photoshop and proficient with internet research
HONORS & ACTIVITIES
. Dean's List- 6 quarters
. Undergraduate Mock Trial, Captain 2010-2011 season
. Students for Fair Trade, President 2010-2011
. Member Sigma Alpha Lambda, National Leadership and Honors Organization
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