Manager Customer Service
Resume:
Ericson S. Javier
South San Francisco
CA 94080
*******@*********.***
Objective:
To assume a senior management position in a retail store.
Work Experience:
Assistant Store Manager Babies "R" Us
July 2007 - present
. Currently the ASM for Merchandising; in-charge of the
replenishment group of the store, execution of planograms, store
signage. Assist the store manager in driving Operational
Metrics, including Guest Service.
Assistant Store Manager Old Navy September
2005 - July 2007
. In charge of the Customer Service Center of Excellence. Job
responsibilities include the following; Customer Service,
Driving operational metrics, and Front End.
Key Carrier Bed Bath & Beyond
Nov. 2004 -Aug. 2005
. As a key holder, I had the added responsibility of opening and
closing the store. In addition, I had Manager on Duty shifts
which made me responsible for the overall operations of the
store for that shift.
Department Manager Bed Bath & Beyond Aug. 2002 -
Nov. 2004
. As a Department Manager, my main responsibility was to drive
sales, specifically in the Housewares Department. Part of my
tasks include; merchandising, stocking, training aasociates and
keeping them updated with the necessary product knowledge.
Executive Team Leader Target Corporation April 2001 -
Aug. 2002
. As ETL-Replenishment, my main task is to ensure that the store
is well-stocked for the following business day. I managed and
led about 30 people each night, motivated everybody to perform
according to company standards.
Education:
Bachelor's degree in Industrial Management Engineering
De La Salle University, Manila Philippines
1984-1988
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