Project Manager Quality Assurance
Resume:
Melissa O. Lott
**** *. **** ***** ********, AZ *5224
*******@*****.***
Objective A secretarial/receptionist position
Skills Excellent Organizational Telephone Answering
Skills Typing
Strong Customer 10-Key Calculator
Relations Skills Filing
Computer Proficiency POS/Credit Card processing
Data Entry Copying
Cash Collections
Faxing
Scanning
Computer: RCO, AS400, HDX, Microsoft Office, I-Terminal,
Artiva, Imaging, HMS
Experience Registrar 2010 to
Acclivity Healthcare/St. Joseph's Hospital and Present
Medical Center, Phoenix, Arizona
I register patients on the Labor and Delivery
floor that are presenting in labor. My job is to
greet patients that arrive and assist them in
their registration needs. I help patients
pre-register for delivery, choose private-pay
delivery packages, register them for triage, and
answer any admission/financial questions they
may have regarding their delivery. My duties
include:
Verifying health insurance and obtaining
authorization from insurance companies for
admission when necessary
Customer and patient family services
Retrieving and updating patient
demographics/Patient registration
Answering multi-line phones
Heavy data entry/note documentation
Provide patients with important privacy and
billing notices
Help patients apply for state insurance when
presenting as private pay and forward to state
office for processing
Inputting of newborn admission data upon birth
Cash collections/receipt distribution/recording
Quality Assurance
Registrar 2000 - 2010
Tulare Regional Medical Center, Tulare,
California
I worked in various areas throughout the
hospital as a Registrar including the E.R.,
Medical Records, Laboratory, and the hospital's
Rural Clinics. My duties included:
Answering multi-lined phones
Scheduling of appointments
Creating new patient charts
Insurance notification and authorization
Accepting co-payments, distributing receipts,
balancing the drawer, and dropping off cash
collections to the cashier
Customer Service
Registration of patients throughout the hospital
Signing and handling of sensitive patient
records/legal documents
Obtaining personal patient demographics
Heavy data entry
Assisted in training new employees and reported
progress to Manager
Assisted patients with their complaints and
helped to resolve their issues
Quality Assurance of documentation
Assisted in ordering supplies
Education Bachelor of Science in Business Communications 2009-2011
University of Phoenix, Phoenix, Arizona
Associate of Arts in Business 2007 - 2009
Axia College of University of Phoenix, Phoenix,
Arizona
Diploma 1996-2000
Tulare Western High School, Tulare, California
References Lauren Moore, Registered Nurse 559-***-****
Nancy Korovilas, Director of Admissions 559-***-****
Gilbert Mora, Project Manager 559-***-****
Copyright 1997 by the McGraw-Hill Companies, Inc.
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