Customer Service Administrative Assistant

Joanna L. King

* ***** ***** . *************, ** 17050

717-***-**** . ******@******.***

EDUCATION

Temple University Philadelphia, PA

Bachelor of Arts, Major: Strategic Communication- Public Relations 08/09-

05/11

Graduation: May 12, 2011

Harrisburg Area Community College Harrisburg, PA

Concentration: Business/Marketing and Photography

08/07 - 08/09

Study Abroad: January 2009, London- International Business; March 2008,

Italy- Art History

WORK EXPERIENCE

ShutterBooth Philadelphia, PA

Host 04/11-present

. Interact with guests in a friendly yet professional manner

. Explain to guests how the photo booth works and promote business

. Setup and take-down booth

Maurice H. Kornberg School of Dentistry Philadelphia, PA

Administrative Assistant/ Student Worker 01/11- present

. Provide administrative support to the Vice Dean/Associate Dean for

Academic and Faculty Affairs

. Assist students with commencement services and licensing requirements

. Schedule appointments, document phone messages, and process confidential

papers

Wegmans Food Markets Mechanicsburg, PA

Customer Service 06/07- 05/11

. Provided excellent customer service to customers, management and

employees

. Ordered product for shelves, 3 times per week

. Shrunk expired and damaged products biweekly

. Helped in other parts of the store when needed, health beauty cosmetics,

cashiering, catering, pricing, and photo lab

INTERNSHIPS

Temple University Philadelphia PA

Athletic Communications Intern/Student Assistant 06/10- 05/11

. Welcomed, distributed credentials, game statistics, play-by-plays and box

scores to 25+ media at Temple University sporting events

. Created Excel worksheets and projects as assigned

. Edited and created documents using the Quark system

. Drafted 3 news stories that were posted on Owlsports.com

. Assisted with day-to-day administrative operations

PA State Employees' Credit Union Harrisburg, PA

Human Resources Intern 04/08-09/08

. Tracked 200+ job applications per week using HR database system

. Handled confidential personnel information

. Arranged, scheduled interviews and administered tests to prospective

employees

. Performed all standard office duties, as required, 30 hours per week

SKILLS

. Microsoft Word, Excel, PowerPoint, and Publisher

. Social Medias including Facebook, Twitter, Blogs, and Flickr

. Basic knowledge of Adobe Photo Shop

. Mac and PC knowledge

PUBLIC RELATIONS ACTIVITIES

. Public Relations Student Society of America, Temple University

. Temple University, Athletic Communications Department- Volunteer, Summer

2010

. A10 Men's Basketball Tournament in Atlantic City- Media Relations

Volunteer, March 2011

. NCAA Women's Basketball Tournament at Temple University- Media Credential

Volunteer, March 2011

. The Bellevue Gets Engaged Sponsored by Nicole Miller and Mary K.

Dougherty & Associates- Customer Service and Sales Volunteer, Teuscher

Chocolate March 2011

. Alpha Epsilon Phi Sorority, Temple University Chapter

AWARDS

. American Business Women's Scholarship 2008, 2009, 2010- Yellow Breeches

Chapter, Carlisle PA

. Wegmans Food Market Scholarship 2008, 2009, 2010- Harrisburg, PA

. Harrisburg Area Community College Foundation Scholarship- Fall 2009

. AFL-CIO Scholarship 2010 and AFSCME Scholarship- Fall 2010

REFERENCES

. Provided on request

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