Customer Service Manager

**** ******** ****** ** ( St. Charles, il *****

630-***-**** ( ***********@*********.***

Joe Filsinger

objective

To apply my management skills, drive for results, and my

educational training to develop strong associates, and strong

managers to aid in the company's growth.

Work of experience

2010-2010 Dick's Sporting Goods Arlington Heights,

IL

Store Manager

Improved sale conversion every month.

Through focus on customer service and merchandise

presentation able to increase sales even though had a

decrease in customer traffic.

Increase customer average check, and was above the district,

region, and company.

Ranked 59th in company in all key metrics.

2007-2010 Kohl's Department Stores Norridge, IL

Store General Manager

Through setting expectations and follow through, the store

increased the customer service ranking from the bottom five

stores in the company to the top 25% of all stores in the

company.

Increased sales and customer service scores through an entire

store remodel.

Responsible for communication between contractor and

corporate office throughout remodel process.

Year end rating of sales, credit, and customer service was in

top 10% of all Kohl's stores.

Retention for store was top 5% for region.

2005-2007 Kohl's Department Stores Algonquin, IL

Store General Manager

Chosen as the district customer service captain due to

individual store success.

Interpret direct and lead capacity and merchandise

directives.

In 2006 12% sales increase over 2005. From 2004 to 2006

store sales increased by over five million dollars. Increase

was due to increased retention, merchandising and holding

managers, associates accountable.

Top 20% of all Kohl's stores in customer service.

2003-2005 Kohl's Department Stores Schaumburg, IL

Assistant Store Manager

Monitor merchandise sell through identifying area of

opportunity.

Trained and continued to develop associates to maintain

customer service standards.

Schedules for new store as well as closing store at same

time. Only manager to have responsibility in setting new

store as well as closing old store.

Responsible for setting all merchandise directives for the

current month. Ensuring merchandise was presented in an

effort to improve sales.

Responsible for all operations of store including, customer

service, credit, inventory, human resources, expense

management and sales.

1998-2003 Sears Roebuck and Company Various

Assistant store manager of operations and human resources.

Ran all aspects of store including asset protection, safety,

shortage investigation, inventory protection.

Responsible for overall profitability of store.

Home D cor field operations manager.

Assist field in improving and maintaining inventory results

by ensuring that inventory control processes are being

followed.

Provide district visits as required to assist with targeted

stores.

education

Graduated 1996 Elmhurst College Elmhurst, IL

Bachelor of Science in Biology

Illinois secondary education certificate

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