Project Manager Sales

ALENE LEVY

** ******* **** **** *****, NY ***** 631-***-**** *****.****@*****.***

VP OF CLIENT SERVICES

Client Relations & Retention / Global Operations / Process Improvements / Revenue Cycle

Management/Technology Integration & Implementation / Training / Restructuring / Project

Management/ Quality Assurance / P&L

Using my leadership skills and expertise in service and technology environments, I streamlined processes, managed

key account relationships and ensured delivery and support services exceeded client expectations. In short, I deliver

the results the client wants while ensuring corporate goals are met.

I am especially adept at designing and overseeing global training needs to support software integration, service

delivery, and client management to ensure a loyal, long-term client and referral base. Key strengths:

Directing service delivery for sales/support of software, desktop, laptop and mobile

technologies

Overseeing ongoing training to ensure relevance and effectiveness with clients

Analyzing business requirements and developing effective solutions

Partnering with clients, staff and management to ensure client deliverables/schedules are met

Building customer-focused teams across all service areas

Peers describe me as a natural leader who fosters teamwork and an environment where innovation and collaborative

approaches are pursued. My teams continually improve service, IT products and ensure corporate goals/objectives are

met. My credentials include a BS in Individual and Family Studies from The Pennsylvania State University.

SELECTED ACCOMPLISHMENTS

Expedited new contract implementation. Upon joining Sandata, realized new contracts took 28 days to process with

minimal client contact. Created work-flow process with measurable metrics, and designed standardized project plans

across all service areas, reducing software implementation time-frame 75%. Formalized hand-off from sales to

implementation, ensuring new client contact within four hours.

Built team-oriented culture to achieve customer satisfaction. Multiple corporate acquisitions/reorganizations

caused a backlog for Sandata. Analyzed staff skills, restructuring department into trainers, implementers and PMs.

Cross-trained staff along multiple product lines, boosting efficiencies and implementation capacity by 20%.

Created standardized project plans and procedures to deliver services on time and within budget. Sandata

and MDeverywhere lacked standardized, global implementation plans, causing project delays and additional expense.

Developed standardized project management reporting templates, alert procedures, client and interdepartmental

meeting schedules and interdepartmental monitoring teams to ensure project delivery on-time and within budget.

Enhanced efficiencies to support sales growth . MDeverywhere suffered from incomplete implementation processes

after dramatic sales increase. Created a “New Start” division and hired dedicated staff. Created full scope project plans

for both small and large implementations, including sub-plans for each service area. Upgraded software/ created web-

based project tracking program, eliminating incomplete software implementations while boosting efficiencies.

Grew revenue with improved software implementation protocols. MDeverywhere was missing revenue targets

and creating dissatisfied clients due to extensive software implementation time-frame. Revamped processes and

training procedures, reducing implementation from 90 to 60 days and increasing revenue to an all-time high.

Improved client satisfaction/retention rate, growing revenue . Challenged to improve client retention/customer

satisfaction for MDeverywhere. Established joint AM/Operations Center teams, fostering better communication and

creating action plans to achieve account goals. Boosted client satisfaction 40%, securing additional revenue and

referrals

Developed highly-effective training curriculum. New-hires needed to be up and running quicker for MDeverywhere.

Created detailed/intensive training program, mandating a ten-day in-house class schedule. Authored master training

manual with input from all divisions including India. Increased new-hire independence from eight to two weeks.

Initiated real-time revenue-cycle information database for clients. MDeverywhere clients wanted the ability to view

real-time financial data vs. standardized, monthly reporting. Researched vendors with real-time dashboard capabilities,

and narrowed group to those with the ability to integrate client data. Collaborated with vendors to develop sample

dashboard reports and layouts. Created client-focus group to view results, achieving positive feedback and selection

consensus. Negotiated pricing with selected vendor. Awaiting implementation after budget cuts .

CAREER SUMMARY

VP Implementation/Training, Sandata Technologies, 2010. Recruited to lead a project management team on new

venture for statewide software implementations, establish SOP’s and oversee training and production life-cycle

processes for this home healthcare management solution firm. Led 21 staff.

MDeverywhere Inc., 2000-2010. Medical billing/collections services and software solutions firm.

VP Product Management, 2009 to 2010. Oversaw short-term/multi-year product life cycles for client-facing and

internal applications. Conducted market, industry and competitive analysis, determining software requirements for new

/existing products. Defined product priorities, scheduled time-lines and allocated resources for development projects.

Maintained client services functions approximately 45%, including the ongoing participation in strategic client meetings

and demos.

VP Client Services, 2006 to 2009. Directed day-to-day client service operations including customer support, payor

support, AR and billing for 12 staff and 150 operational employees in India. Assisted sales team with RFP’s and

presentations and managed all client-related issues/resolutions. Held $1M P&L responsibilities.

Manager Client Relations/Project Manager, 2000 to 2006. Promoted from Senior Analyst to implement revenue

management software solutions to hospitals/teaching universities. Oversaw Help Desk operations in India, and

provided technical/application support to end-users and Alpha II/QA testing. Led team of ten.

VP Implementation/Training, Sandata Technologies, 2010. Recruited to establish SOP’s, lead a project management

team on new venture for statewide software implementations, and oversee training and production life-cycle processes

for this home healthcare management solution firm. Led 21 staff.

MDeverywhere Inc. Medical billing/collections services and software solutions firm, 2000-2010.

VP Product Management, 2009 to 2010. Oversaw short-term/multi-year product life cycles for client-facing and

internal applications. Conducted market, industry and competitive analysis, determining software requirements for new

/existing products. Defined product priorities, scheduled time-lines and allocated resources for development projects.

Maintained client services functions approximately 45%, including the participation in strategic client meetings and

demos.

VP Client Services, 2006 to 2009. Directed day-to-day client service operations including customer support, project

management, payer support, AR and billing for 12 staff and 150 operational employees in India. Assisted sales team

with RFP’s and presentations and managed all client-related issues/resolutions. Held $1M P&L responsibilities.

Manager Client Relations/Project Manager, 2000 to 2006. Promoted from Project Manager, implementing revenue

management software solutions to hospitals/teaching universities and physicians, while also conducting Alpha testing

assistance. As Manager, oversaw Help Desk operations in India and US, provided technical/application support to end-

users, and held responsibility for all client-related issues. Led team of ten.

Earlier:

Director Field Services, Allscripts. Managed nationwide field team of 23 account/project managers for the

implementation of medication dispensing systems. Responsible for all client-related issues, budget goals and

presentations to strategic clients.

District Director, Healthworks Alliance. Managed daily functions of Implementation Specialist team. Assisted in

development of new software modules.

Application Specialist, Geriatric & Medical Centers Inc. Responsible for all GL/AR/payroll systems and training.

Contact this candidate