Sales Manager

STEPHANIE HECKE

**** **** ***** ****, *** Antonio, TX 78254 * *********.*****@*****.*** *

210-***-****

PROFILE

Experienced Human Resource Manager with over 15 years in banking/finance,

retail and non-profit industries. Strong commitment to providing a quality

new employee orientation, educating them on benefits and company

policies/procedures. People-centered approach with proven ability to

develop and maintain productive high-performance teams. In-depth experience

in process improvement, including policy and procedure initiatives and

enhancements to ensure maximum productivity and performance. Diverse

knowledge of human resource laws and management with presentation skills

pertaining to new employee orientation, diversity and ethics trainings

among others.

KEY SKILLS/ACCOMPLISHMENTS

. Managed and grown retail business from birth to maturity

. Sales leadership and overall management of human resource and financial

needs of 9 branches with a staffing model of 67 employees.

. Training and coaching to ensure highest level of customer service from

all service team members.

. Involved in steering strategic direction through annual review of

policies and sales procedures and defining best practices.

. Analyze and evaluate credit requests, prepare budgets and determine

trends in a given marketplace.

. Worked with Operations, Human Resources, and Sales leaders to develop

annual plan for defining yearly market share increases and customer

retention planning.

. Ensured compliance with all employee laws and regulations and continuous

action to control cost while maintaining high quality performance and

increasing profitability.

. Encouraged and promoted growth by serving as a visionary for the staff

and leadership.

. Developed marketing strategies and defined campaign targets for core

sales programs that resulted in meeting and exceeding campaign goals.

. Represent corporate values of respect, profit, service, sales,

professionalism, innovation and growth within the company and the

community.

. Diversity Training and Sales & Service Productivity Instructor.

PROFESSIONAL EXPERIENCE

Here We Grow Again

Co-Owner San Antonio, TX

2008 - present

US Bank

District Manager Conway, AR 2005 - 2008

Branch Manager Morrilton, AR 2004 -

2005

American Heart Association

Director - Workplace Giving and Heart Walk Little Rock, AR

2001 - 2004

AWARDS/RECOGNITION

. Published author of Fishy Dreams

. Achieved monthly and quarterly incentives for high Customer Loyalty

Scores

. Consistently over 110% to goal in Investments and Insurance sales

. Team wins for 7 consecutive sales campaigns - 100% of Branch Managers,

93% of Tellers, and 90% of Bankers on team earned incentives

. Two time Annual Pinnacle Winner (top 10% of all community banking)

. Led 6-state Division in Pre-Provisional Income (profit after expenses)

. Maintained less than 8% turnover rate three years running

EDUCATION

Bachelor of Arts in Human Resource Management

Emphasis on Organizational Management

University of Central Arkansas Conway, AR

1998

Certified user of People Soft, Siebel and Raisers Edge.

COMMUNITY INVOLVMENT

. Faulkner County American Heart Association, Board Member

. Lions Club International, Board Member

. Single Parent Scholarship Fund, Vice Chairman of the Board of Directors

. Director of Kallison Ranch Kids

. Volunteer for SAMMinistries

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