Customer Service Medical Assistant
Resume:
JONETTE KEARNS
Tucson, Az. 85716
***********@*****.***
PROFESSIONAL QUALIFICATION:
I am flexible, I demonstrate excellent customer service, I have outstanding communication. I am a hands
on professional, with a positive attitude. I am a Quick learner. I am organized, detail-oriented,
compassionate, motivated, and I work well within a team environment and independently.
OFFICE SKILLS:
Medical Billing and Coding Medical Office Management Bookkeeping and Filing
Patient Scheduling Medical Records Data Entry (50wpm)
HIPAA and JCAHO knowledge Patient Education Customer Service
PROFESSIONAL SKILLS:
I perform vital signs with accuracy, I room patients, obtain current medications and health histories in a
timely manner. I am comfortable, and confident doing blood draws. I have with finger sticks. I am able to
sit and/or stand for long periods of time.
PROFESSIONAL EXPERIENCE:
American Red Cross Medical Assistant/Collection Tech.
Served as a key member of interdisciplinary Biomedical Collection team. Provided assists to all team
members to ensure optimal donor care and smooth daily functioning of the blood drives.
* Demonstrated proficiency in taking donor health histories and vital signs, as well as
performed the donor’s blood donation, through venipucture.
* Performed hemoglobin finger sticks, to verify donor’s eligibility to donate.
* Ensure the cleanliness, sanitation, and safety of equipment, upon set up and take down
of equipment at every blood drive.
* Reacted calmly and effectively in emergency situations, and added the personal, caring
touch that immediately put patients at ease.
Tanque Verde Family Medicine Medical Assistant
I worked in a fast pace multi-physician family practice office.
* Room patients, obtain health and medication history.
* Measured blood pressure, heart rate, respirations and temperatures in a timely manner.
* Administered injections, intradermal, subcutaneous, and intramuscular.
* Perform blood draws; syringe, venipucture, and butterfly.
* Set-up and assist physician’s with procedures; removal of skin tag and pap smears.
* Complete physician’s order’s, prescriptions, schedule tests, and referrals with minimal
supervision.
Certified Nursing Assistant
I have 15 years experience in providing care to patients, in many areas of healthcare; Home Health,
Nursing Homes, Hospitals, Agencies, Private Duty, and Hospice.
* Provide assistants with, bathing, dressing, transferring, ambulation, feeding and
toileting.
* Monitored vital signs, temperatures, blood pressures, pulse, respirations, and finger
sticks.
* Provide assistant with light housekeeping, dishes, laundry, change linens, sweep and
mop.
* Prepared meals, remind patients to take medications, accompany patients to
appointments and errands.
ADDITIONAL WORK EXPERIENCE:
Best Flooring and Remodeling Office Manager
Provided excellent customer service for clients and staff, to ensure profitable business flow.
* Recruited, hired and trained all new employees.
* Answered phones, scheduled client appointments.
* Made weekly work schedules, for employees and clients.
* Kept daily bookkeeping on accounts. Computer input of clients accounts, bids, and
bills.
* Maintained weekly payroll for employees
* Insured inventory of supplies are in stock.
EDUCATION
Pima Medical Institute Medical Assistant Program Certificate of Completion
Catalina Care Center Nursing Assistant Training Certified October 07,1996
Escondido High School Escondido, Ca. Diploma 1991
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