Customer Service Sales Representative
Resume:
Shearie Dunn
A lbuquerque, NM 87109
Objective:
To enhance my skills and knowledge by applying myself th rough professional
development and the workforce while working towards an enriching career.
Experience:
09-10 to 01-11 Stream A lbuquerque, N M
L icensed healthcare agent
Assisted customer with answering questions and enrolling in Medicare plans.
Achieved above standards for passing all quality calls.
05-09 to 08-10 C iti Albuquerque, N M
Collections
Level 2 collector, an outbound and inbound collection agent for extreme delinquency.
Consistency in passing promise cards with exceeds expectations. Maintained and
passed monthly goals and standards for company requirements. Awarded
outstanding customer service award and highest rate in monthly recognition
meetings.
09-06 to 01-08 Sitel Albuquerque, NM
Retention/Sales Representative
Maintained customer records regarding billing, technical difficulties, and service.
A uthorized account status and changes. Earned Director All-star award twice for
h ighest account retention. Continually achieved above standard sales goals and
p roduct quantities.
11-05 to 08-06 Sento Albuquerque, NM
Technical/Customer Service Representative/Mentor
Resolved customer disputes, assisted and educated customers with technical issues
regarding software and hardware. Assisted with the professional development of
customer service representatives.
Education:
02-08 to 10-08 Pima Medical Insti tute P harmacy Technician
10-08 Omni Care Externship Pharmacy Technician
L icenses:
T ype: Health Issue date: 9/15/2010 Status: Active
R eferences:
April Duarte
Friend, 3 years
Fredrick Logan
Friend, 7 years
A.J. Pedilla
Manager, 6 years
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