Customer Service Administrative Assistant
Resume:
Lindia Filkins
Rancho Cucamonga, CA 91739
**************@*******.***
SUMMARY
Self-Motivated Administrative Assistant with demonstrated expertise, over 10 of years of
experience providing administrative support
QUALIFICATIONS
• Entrusted with the most complex customer service issues as a result of exceptional
ability to promptly resolve concerns and satisfy the customer
• Excellent communication skills
• Multitasking: Receptionist / Secretary
• Demonstrated proficiencies in telephone, e-mail, fax, computer along with front-desk
reception within a high-volume environment
• Energetic and organized with Creative Problem Solving Skills
• Microsoft Office, Excel, Power Point, Works and Quick Books, Outlook, Exchange and
Internet Explorer
WORK EXPERIENCE
1998 - 2011
Administrative/Clerical
Performed administration tasks such as filing, data
entry to Quick Books, A/R and A/P faxing reports,
photocopying collateral and scanning documents for
inter-departmental use
Responsible for training all new employees to ensure
continued quality of customer service
Data Collection, Computer Data Entry,
Documentation, Email
Reviewed and updated client correspondence files
and scheduling database
Business correspondence
Investigated and analyzed client complaints to identify
and resolve issues.
Planned all meetings and travel for CEO
1980 - 1998
Office Manager
Greet new customers
Answer phones, cashier duties and Receptionist
Computer data entry, A/R and A/P
Internet Research, Letters, email and Memos
Facilitated on boarding of new employees by
scheduling training, answering questions and
processing paperwork
Schedules meetings
Travel arrangements
EDUCATION
Mira Costa College Oceanside, CA
Associate of Science
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