Customer Service Sales
Resume:
Carla Bolling
P.O. Box ****
New Haven, CT **506-1474
*****.*******@*****..***
Qualifications:
. Professional communication and customer service skills.
. Works effectively in a team and adapts well to transitional changes.
. Able to multi-task and has effective organizational skills.
. Highly proficient in Microsoft Excel, Word and PowerPoint, Outlook and
types 50 wpm.
. Skilled in office procedures, with office equipment and computers.
Education:
Associate of Applied Science, in Fashion Merchandising,
May 2009
Briarwood College, Southington, CT
Certificate, Employability Skills,
August 2010
STRIVE-New Haven, Inc, New Haven, CT
Employment History:
From You Flowers Old Saybrook CT
Customer Service Representative (Temporary)
May 2011-May 2011
. Work with customers to insure their total satisfaction.
. Talk with customers by phone concerning orders, products and issues.
. Receive and enter phone and fax orders.
. Call customers when necessary to obtain additional information
necessary to process orders.
. Contact florists to determine status of delivery or to make
corrections or changes to order.
Edible Arrangements Wallingford
CT
Customer Service Representative (Temporary)
January 2011- February 2011
. Operated multi-line telephone system.
. Assisted customers with on-line selection for all occasions.
. Multi-tasked utilizing Live Chat with supervisors.
. Resolved customer complaints and ensured customer satisfaction.
Fosdick Fulfillment Corporation
Wallingford/Meriden CT
Data Entry Clerk/Warehouse Worker (Temporary)
December 2010-January 2011
. Entered customer data for sweepstakes raffle.
. Assembled packed and shipped kits and displays.
Pretty Woman
Hamden, CT
Sales Associate
April 2010- April 2010
. Responsible for visual merchandising such as rearranging sales racks,
dressing mannequins, and pricing merchandise.
. Attended fitting room, provided excellent customer service, directed
sales, and ensured guidelines were followed.
A.J Wright West
HavenHHHh, CT
Sales Associate
August 2009- August 2009
. Assisted customers with merchandise selection.
. Maintained a clean and safe working area.
. Ensured company policies were adhered to.
. Completed daily inventory of merchandise in various departments.
. Operated computerized cash register; processed debit and credit card
transactions.
Knights of Columbus New
Haven, CT
Clerk (Seasonal) May
2008-August 2008
. Entered confidential information into company database.
. Sorted files and scanned all paperwork.
. Placed all files in numeric and alphabetical order.
. Filed and retrieved office documents.
. Updated and maintained files.
Briarwood College
Southington, CT
Computer Lab Assistant
September 2006-December 2006
. Supervised students using computer lab.
. Maintained paper supply in all printers.
. Responsible for shutting down computers and lab according to schedule.
. Answered questions and performed trouble shooting assistance as
necessary.
Contact this candidate