Administrative Assistant Customer Service

Sharon Helm

**** **** **** ****** . ************, IN 46219 . 317-***-**** .

*.********@*********.***

Medical Administrative Assistant . Receptionist . Office Professional

Responsible, detail-oriented professional; recent education focus has been

in pursuit of obtaining Certification as a Medical Administrative

Assistant; seeking opportunity to utilize my previous work experience and

recent education in a clerical position for a progressive company.

Office &Technical Skills

Medical Terminology . Data Entry . Medical Records

Patient Registration . Insurance Claims . Basic Procedural Coding

HIPAA Rules and Regulations . Microsoft Office Suite . Accounting

Volunteer Experience

Community Hospital East, IN

April 2010 - Present

Front Desk Information and Cath Lab

Cancer Center, transport of samples

Wound Center, patient registration and filing

National Child Safety Council Bingo, Indianapolis, IN

February 2001 - Present

Monitor Volunteer

. Requires excellent communication and customer service skills

. Ability to interact with many patrons of diverse demographic

. Manage weekly reconciliation of high volume Bingo receipts

Education

Certified Medical Administrative Assistant

TechSkills, Indianapolis Campus

Graduated 2010

Coursework includes: Business Communications, Professional Development, and

Microsoft Office Suite, including Word, Excel and Outlook; Medical Law and

Ethics; Professional Billing Concepts and Medical Terminology.

Medical Administrator - Internship

VA Hospital, Indianapolis, IN May -

April 2010

. Reviewing patient files

. Customer services and troubleshooting patient issues

. Database management

. Creating and updating documents

. Cancelling and Rescheduling appointments

. Scheduling and confirmation of appointments

. Answering phones and relaying messages to Chaplain

. Errand running throughout VA hospital department

Sharon Helm

5110 East 13th Street . Indianapolis, IN 46219 . 317-***-**** .

*.********@*********.***

Work History

Pasadena Heights Church of God, Indianapolis, IN

July 2003 - July 2004

Administrative Assistant

. Project coordinator for special events

. Produced a variety of materials including letters, bulletins and

membership directories

. Coordinated and established visitor correspondence

. Directed all ingoing and out coming correspondence including phone and

mail

Wheaton Van Lines, Indianapolis, IN

Accounting Clerk August 1998 -

February 2003

. Responsible for analysis and balancing of monthly, weekly and daily

cash reports

. Daily reconciled 100 truck drivers' accounts payable bill of lading

for payroll department

. Maintained a file and record retention program

. Sorted and distributed all correspondence

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