Customer Service Project Manager

NADER AFSHARI

***** **** **** **** **** # O-*

Broomfield, CO 80023 303-***-****

************@********.***

Work Experience

Whole Foods Market 303 Marshall Road, Superior, CO 80027

Sales Associate August 2008 - July 2010

• Increased sales.

• Created a cohesive work environment.

• Improved customer service, brand loyalty and

learned from my store team leader, other team leaders and team members.

• Creating a neighborhood / family store environment

• Greatly increased team member retention.

Front End Team Leader April 2004 – August 2008

• Increased overall store sales through aggressive participation in community and charitable events.

• Recruit, hire, develop, mentor and motivate customer service team members.

• Set and achieve the highest standards in retail execution.

• Provided the customer service team with vision and direction.

• Completed special projects and other duties as assigned.

Broomfield, CO 80023

Phone: Voice Mail: 303-***-****

Email: ************@********.***

PROFILE

ENVIRONMENTAL PROJECT MANAGEMENT / GEOGRAPHIC INFORMATION SYSTEMS

Emergency Services***Environmental Protection***Construction and Maintenance

Results-oriented with an accomplished background in GIS, waste management, pollution prevention, facility design and

construction. Articulate leader who easily manages staff and multiple tasks while remaining within time and budget

constraints. Skilled in EPA, OSHA, and CDPS (Colorado Discharge Permit System) regulations.

Fluent in English, Farsi (Persian) and Dari (Afghani). U.S. Citizen since 1985.

Excels in database maintenance with technical skills in:

* C, Avenue, and some HTML.

* Windows, Meta Map, Arc VIEW, Arc/INFO, Arc GIS, MS Office

* IBM/IBM compatible PCs and HP 250, XL300, HP650C, HP755M, DJ5000 plotters

PROFESSIONAL EXPERIENCE

AMERICAN RED CROSS, Boulder CO August 2002-December 2003

Disaster Program Specialist

1. Recruited, trained, and supported new volunteers as disaster action team (DAT) members.

2. Provided disaster preparedness and safety presentations to communities in coordination with local emergency

management and fire departments.

3. Assisted disaster victims with follow up emergency and long term needs.

4. Served as specialist on-call for 12 county Mile High Chapter jurisdictions.

5. Member of disaster services, aviation and mass care committees for Mile High Chapter.

6. Member of Boulder Emergency Coordinating System (MACS), Boulder Emergency Planning Committee

(BEPC), CU-Boulder Emergency Management Operations Group (EMOG) and Broomfield Multi-Agency

Planning Committee.

HYDROMEX INTERNATIONAL / HUMANITY FUND, Boulder CO July 2002 - November 2002

Technology Representative

1. Sale and marketing of environmental friendly breakthrough technology

CITY OF HOUSTON, Houston, Texas August 1994 - June 2002

Project Manager, Environmental & Recycling Division (1994-2002)

1. Participated in new facility design.

2. Ensured effective implementation of department's Storm Water Pollution Prevention Plan.

3. Provided support in the Strategic Disaster Debris Removal Plan as outlined by FEMA, the city of Houston, and

the State of Texas.

4. Administer Arc/INFO/Arc GIS as main GIS Software for department use Project Technician IV, Planning &

Research (1997-2001).

5. Facilitated communication within departments, supervised/ coordinated department GIS.

6. Tracked daily compliance to environmental laws and regulations related to waste management.

7. Worked as part of a team on the design of new transfer stations.

NADER AFSHARI 303-***-**** PAGE 2

TEXAS EMPLOYMENT COMMISSIONS 1992-1994

Job placement training.

ACTION ALARM AND SECURITY SYSTEM

Sale and installation Tech

PARIS PETROLEUM CO.

Marketing Rep.

RAMCO PETROLEUM CO.

Partial Owner/Manager

Responsible for wholesale / retail marketing of company products and educational support.

1. Installed hardware, performed troubleshooting, and managed the database.

2. Established and tracked federal & local environmental laws and regulations concerning underground storage tanks

and stationary pollution sources.

3. Participated in environmental site assessment and equipment selection process

Additional Experience as an Exploration Engineering Technician /Production assistant reservoir engineer for Phillips

Petroleum Company Texas (1982-1987) and as a Part time Relief District Driver for Ogden Standard Examiner in Utah,

While attending college(1978-1982).

EDUCATION

WEBER STATE UNIVERSITY Ogden, Utah

Bachelor of Science in Engineering Technology, 1978-1982

SOUTHWEST TEXAS STATE UNIVERSITY, San Marcos, Texas

Texas Certified Public Manager Program 1999-2000

SKILLS

CAREER DEVELOPMENT

Certificate: Meta Map Unique Graphics, Arc View, Arc/Info, 1994-2000

Certificate: AutoCAD, University of Houston, 1994

Certificate: Environmental Regulation (Underground Petroleum Storage Tank Status Filing Procedures, Clean Air

and Water Act, Auditing and Inspections), Houston (Texas),1998

Certificate: Municipal Application of GIS, University of Wisconsin, 1998

Certificate: Community Wildfire Preparedness Workshop, 2002

Certificate: The American Red Cross Instructor,2003

Certificate: Incident Command System,2003

CAREER ACCOMPLISHMENTS

CITY OF HOUSTON

Member of the Mayor's Clean Air Task Force and Regional 13 County Air Quality / On Road Subcommittee Task Force

in 2000, coordinating city's total emissions inventory project with contractors.

Located and digitized city's 44,000+ sponsorship program participants

Achieved an historic first in Houston's history by locating, identifying, and verifying the city's private streets and alleys

Participated in the design and construction of a neighborhood depository facility

AMERICAN RED CROSS

1. Increased number of Boulder DAT volunteers three fold.

2. Improved communication and working relationship with Boulder/Broomfield fire departments, educational

entities and municipalities to improve service delivery.

3. Improved DAT response time with upgraded communication system

AFFILIATIONS

CITIZEN CORPS Volunteer January 2002-2003.

COMMUNITY FOOD SHARE Boulder/Broomfield CO July 2002 -

RED CROSS Boulder/Broomfield /Adams CO August 2002 -

Disaster Action Team Captain

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