Kaley A. Niedbala

***** ******* **** ***** **** Jacksonville, FL 32257

904-***-**** abha9d@r.postjobfree.com

Objective

Secure a position in IT emphasizing responsibility, personal

growth, and professional achievement.

Education

Bachelor of Science, Bachelor of

Administration December 2009

Western Carolina University Cullowhee,

NC

Major: Computer Information Systems

Minor: Accounting

Related Course Work: C# application development, ASP.NET web

development, Business Analysis, MYSQL database development,

Project Management, and an Internship.

Skills & Abilities

BUSINESS ANALYSIS SKILLS

CaliberRM

SharePoint

Manage enhancement requests

Develop Functional and Business Requirements

Write Statements of Work

Create Visio Diagrams.

Intermediary between IT professionals and Business Professionals.

Strong analytical and communication skills.

WordPress, JIRA, and SVN

Manage a WordPress site

Admin for JIRA (ticketing system)

Tortoise SVN

Visual Studio 2005/2008, Microsoft Visio, and

various other programs

C# and ASP.NET classes that used Visual Studio 2005/2008.

Create flow charts, process models, and diagrams in Visio 2007.

MYSQL, SQL Server 2005/2008, and Microsoft

Access

MYSQL Database Administration and Development

SQL Server 2005/2008 Database Administration and Development

Microsoft Access Development

SAP Business One and Crystal Reports

Tier 1 Support for SAP Business One 2007A

Report writing using Crystal Reports 2008

Experience

Business Analyst / Support Engineer

PHH Corporation January 2011 to

Present

Develop Functional and Business Requirements,

write Statements of Work, SOP Documentation,

and Action Plans, create Visio Diagrams, use

cases, and use case models.

Strong knowledge of Excel, MS Word, Visio,

Outlook, and various other MS Office

applications.

Intermediary between the internal customers

and external customers as well as IT

professionals and the Business Professionals.

Acquired strong analytical and communication

skills on the phone, in person, and proper

e-mail etiquette.

Business Analyst / DBA / QA Analyst January 2010

R3Global, LLC. to January 2011

Tier 1 Support for SAP Business One 2007A

Report Writer for Crystal Reports 2008

Admin to a WordPress site

MYSQL and SQL Server 2005/2008 development and

maintenance.

Quality Assurance Testing with various

applications and websites.

Created Flow Charts and Business Process

Models in Visio 2007.

Prepared Use Cases, SOP Documentation, Visio

Diagrams, and Business Cases.

Project Manager / Business Analyst / QA August 2009 to

Analyst December 2009

Jackson County Department of Social Services

Lead the project - Time Keeper System

Managed the team which consisted of .net

developers and business analysts (assigned

tasks and tracking if they were completed).

Managed the client through e-mail and face to

face contact (communicated status, addresses

resource issues, etc).

Managed the schedule by having face to face

meetings and virtual meetings using Google

docs and Google sites.

Tested the web application program which was

an online time keeper system using our own

test server.

Deliverables: Add digital signature to current

program, enhance current online time keeper

system.

Environment: Hands on, telecommuted, worked

with a development (test) environment.

Intern Sept 2009 to

Mind Your Business, Inc. December 2009

Marketing Research for the current website.

Future implementation of a shopping cart on

www.mybinc.com

Technical Support Engineer April 2008 to

Software for Real Estate Professionals, Inc. December 2009

Support on a software suite which was for Real

Estate professionals to complete their work in

a timely and user friendly manner.

Troubleshoot problems with the software using

GoToAssist which allowed me to access

customer's computers remotely.

Customers would call, e-mail, or chat in with

me for support on the software suite.

Provided great customer service along with the

technology knowledge needed to help customers

efficiently.

Server March

Applebee's 2007 to March 2008

Worked as a team with others.

Competed in upselling food and drinks.

Counter Intelligence Agent March

Geek Squad 2006 to March 2007

Setup new computers.

Removed viruses and spyware from computers.

Shipping and receiving.

Sold products and services with excellent

customer service.

REFERENCES

JIMMY HURFF

Former Directory of IT

R3Global, LLC.

6767 Philips Industrial Blvd.

Jacksonville, FL 32256

904-***-****

abha9d@r.postjobfree.com

Relationship: Former Directory of IT and direct supervisor at

R3Global, LLC.

Ruth Thompson

Systems Administrator

Jackson County Department of Social Services

538 Scotts Creek Road, Suite 200

Sylva, NC 28779

828-***-****

abha9d@r.postjobfree.com

Relationship: Mentor and supervisor from August 2009 to December

2009.

Matt Johnson

Software for Real Estate Professionals, Inc.

310 East Main Street Suite 100

Sylva, NC 28779

Jacksonville, FL 32256

828-***-****

abha9d@r.postjobfree.com

Relationship: Supervisor at Software for Real Estate

Professionals, Inc. from April 2008 to December 2009.

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