Customer Service High School

Britteny N. Hartwell

**** ******** *** ** #***

Washington, DC 20032

********.********@*****.***

********.********@**.***

240-***-**** (Cell)

Objective: To obtain a challenging position that will allow me to utilize

my skills for professional growth and become a productive

team player within the organization.

Education

And Training: Potomac Senior High School 2004-2005

Cardozo High School 2005-2008 (Obtained H.S Diploma)

Potomac College 8/2009- 5/2010 (Expected Grad-Date: 1/2013)

Major: B.S Information in Systems (GPA 3.16)

Calvin Woodland Foundation 2008-2009 - Exercised stress management;

Job search; Updated resumes; Work hands-on with communities

and social problems, Volunteered with go green by helping

neighborhoods keep they area clean.

Certificate of

Completions

. Understanding Stress and How to Manage It

. Professional Ethics and Hatch Act Training

. Critical Thinking

Work

History: DTLR. Inc 2006-2008

. Sales Associate- Attend and greet customers as they

entered, Suggested sales, Daily maintenance (sweep,

mop, straighten store products) Assisted w/

Inventory; attend to customers and there needs.

Guest Services 2008

. Cashier/ Staff Assistant- Payroll entry, Daily

maintenance, Send/Receive store products (foods,

waters, juices, etc), wrapping and packing of

prepared food; communicates with customer service

issues face-to-face and also with upper level

management. Transfer monies with and from customers

and management.

DC Government/Department of Employment Services 2009-

Present

. Clerical Assistant- Answered the agency's incoming

calls via a computerized call distribution system;

attend customers with there concerns in regards to UI

benefits/ UI check inquiries and other workforce

issues; transferred calls to the appropriate office

for further assistants.

Summary of Qualifications:

Team player; understand and follow correct procedures; WAM

40; excellent customer services and public relations

skills; data entry skills; professional ethics and hatch

act training, makes good decisions if under pressure and

responsible.

Software Proficiencies:

Operating systems; windows 98, 2000, Hp; Microsoft

office/word; power point; java scripting; excel.

If references are requested please contact me if necessary.

Contact this candidate