Manager Customer Service

Marsha Marks

PO Box ***** Marietta, GA ***** Cell: 678-***-**** **********@*****.***

Profile Accomplished individual with 30+ years expertise in mortgage management,

sales, operations, auditing and underwriting

Goal-oriented individual with strong leadership capabilities

In-depth knowledge of industry policies, procedures and guidelines.

Proven ability to work in unison with staff and upper management

Organized, highly motivated, detail-directed problem solver

Flexible and versatile – able to maintain calm and a sense of humor under

pressure

Skills Summary Operations Analysis Training and development

Procedure and process review and Technological expertise

development

Customer Relationships

People Management

Education Georgia State University

Atlanta, Georgia

Professional Academy Mortgage Corporation, Atlanta, GA

Experience 08/2010 – present, Senior Loan Officer

Responsible for developing and maintaining ongoing relationships with

customers, realtors, CPA’s and other referral sources, documenting,

partially processing and pre-underwriting FHA, VA and conventional

loan files.

W.J. Bradley Mortgage Capital, Alpharetta, GA

2009-2010, Senior Loan Officer

Originated retail mortgage loans, provided excellent customer service,

generated sources of recurring referral business.

MetLife Home Loans (f/k/a First Horizon), Alpharetta, GA

2007-2009, Senior Mortgage Consultant

Proactively solicited new retail originations, established and maintained

a quality network of business relationships with builders, realtors, etc.

AHM Mortgage, Roswell, GA

2005-2007, Branch Manager

Successfully built and maintained new branch with later addition of a

satellite branch. Directed daily sales and operational activities in both

locations. Achieved profitability and quality performance in first year.

CTX Mortgage, Roswell, GA

2004-2005, Sales Manager

Directed staff of 8 loan officers and originated personal production of

approximately $1 million/month. Implemented personal marketing

platform and business development processes.

Marsha Marks Phone: 678-***-**** Page Two

Wells Fargo Home Mortgage, Kennesaw, GA

2001-2004, Home Mortgage Consultant

Originated sub-prime and “boutique” retail loans throughout the

country. Developed relationships with collection agencies and attorneys

as well as realtors and builders.

Pine State Mortgage, Atlanta, GA

2000-2001, Operations & Auditing Consultant

Performed various auditing functions, implemented and delivered direct

mail marketing campaign, oversaw audit and phase out of net branch

location, conducted investigation of early payment defaults.

Pulte Mortgage Corporation, Duluth, GA

1999-2000, Branch Manager

Directed largest branch in Pulte system with $500 million in annual

originations and closings. Received various awards for performance.

New America Financial, Atlanta, GA

1997-1999, Regional Operations Manager

Managed and directed daily operation of southeast wholesale hub.

Streamlined internal processes to enhance efficiency and implemented

visual tracking system.

American Homestead Mortgage, Marietta, GA

1995-1997, President/Owner

Established small broker operation. Responsible for inception, direction

and daily operation. Supervised staff with originations of $5 million per

month in conforming and non-conforming loans.

Chemical Residential Mortgage, Atlanta, GA

1993-1995, Area Operations Manager

Directed startup of Atlanta branch. Managed daily operation for

locations in Georgia, Tennessee and Alabama with $45 million pipeline,

25 loan officers and support staff of 20.

Prior Years –held various positions in management, sales, operations,

underwriting and auditing in both retail and wholesale channels.

Achievement AAPMW – Charter Member, Chairman of Education/Ways and Means

Highlights Committee

Board of Directors –Atlanta Mortgage Bankers Association

Board of Directors – Georgia Association of Mortgage Brokers

Pulte Mortgage – Highest Closing Volume, Best Financial Performance for a

Manager,

Marsha Marks Phone: 678-***-**** Page Two

3rd Place– Branch of the Year

Wells Fargo Mortgage – Customer Service Superstar

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