Administrative Assistant Manager

Ramona Brodie

**** **. ******** **** • Washougal • WA • 98671

**.******@*****.***

Home 360-***-**** • Cell 231-***-****

PROFILE

Highly skilled professional assistant with a diverse knowledge of administrative tasks gained from 15+ years of

experience providing support to executives and upper management. Highly organized, self motivated, able to multi-

task a broad range of high priority projects and coordinate events in a fast paced environment while meeting stringent

deadlines. Work well under pressure, with a high degree of accuracy. Respond rapidly and appropriately to changing

priorities, evaluate problems and make astute decisions to effect positive change.

KEY QUALIFICATIONS

15+ Years Executive Administrative Support Outstanding Internal & External Customer Service

Advanced Computer Skills Highly Organized & Detail Oriented

Consistently Perform Process Improvements Lead, Train & Manage Staff

Strong Analytical & Problem Solving Skills Excellent Verbal & Written Communication Skills

Consistently Perform Process Improvements Budget & Finance

Project Management Event Planning

PROFESSIONAL EXPERIENCE

ADMINISTRATIVE ASSISTANT

Gerber Life Insurance Company, Fremont, Michigan May 2005 – April 2011

Provide Executive/Administrative Support – Supported Contact Center VP and 15+ management staff through

a broad range of administrative functions such as, calendar and email management, liaison, manage travel,

presentations, spreadsheets, coordinating projects, meeting and event planning, writing and preparing

correspondence, screening calls, maintaining office supplies, etc. Provided support to CMO, CEO, CFO, COO,

and other officers when on-site.

Manage Support Staff – Hired, trained, supervised, coached and reviewed up to 3 support staff reporting directly

to me.

Meeting/Event Planning – In addition to daily meeting organization, have coordinated details from inception

through implementation and follow-up for as many as 50+ events per year of all types, sizes and levels. Worked

with various budget amounts from a few $100 to $80,000+ and consistently came in under budget while providing

superior events. As needed: Plan meeting or event, research agenda items, prepare agenda, invite guests,

coordinate travel, reserve location, arrange catering, ensure equipment availability and set up, create

presentations and handouts, lead meeting, record and execute minutes, follow-up on assignments.

Maintain Budget – Developed, maintained, and monitored department and corporate budgets. Put together

proposals, tracked expenses, validated and paid invoices, processed expense reports, prepared financial reports,

maintained purchase orders.

Coordinate Incentive Program – Planned and implemented incentive program for Contact Center, including up to

17 reward events per year. Consistently came in under $40,000 budget, while providing a quality program.

Prepare Reports – Collected data, built spreadsheet analyses and provided summaries in a variety of areas.

Restructured reports as needed to save time entering and reviewing data.

Analyze Processes For Improvement – Reduced redundancy, streamlined processes and improved daily

operations with the result of reducing support staff from 80 hours per week to 30 hours per week.

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ADMINISTRATIVE ASSISTANT

Kelly Services, Assigned to Gerber Life Insurance Co., Fremont, Michigan February 2005 – May 2005

Temporary Administrative Support - Set-up and prepared reports, prepared company newsletter and calendar,

performed other staff support duties as needed for department directors. Hired in as assistant to VP of Call

Center.

ASSISTANT PROPERTY MANAGER

Apple Avenue Storage, Muskegon, Michigan January 2006 – February

2008

Part-time Assistant Property Manager – Handled daily bookkeeping, took payments, collected on delinquent

accounts, opened and closed rental units.

STAFF SUPPORT

Kelly Services, Muskegon, Michigan September 2004 – December 2004

Secretary/Receptionist – Temporary assignment in the Kelly Service Office. Prescreened and processed

applicants and newly hired employees, scheduled appointments, handled payroll, performed data entry.

AT-HOME-MOM

Volunteer – Performed in various volunteer capacities for schools, cub scouts, and church; such as, Organization

Head, Assistant to Head, Committee Chair.

Tutor – Math and Science.

EARLY EXPERIENCE

Administrative Assistant (CMSU) Provided support to Head of Revenue Office, assisted students with special

case financial aid, handled student problems.

Administrative Assistant (Zions Bank) Provided support to Installment Loan Manager and other department

managers, managed dealer flooring, prepared 2nd mortgage documents.

Assistant Manager (Peoples First Thrift) Assisted Office Manager, processed and approved personal loans, head

cashier/bookkeeper.

EDUCATION & DEVELOPMENT

Associates Degree – Math & Physics, BYU Idaho, Deans List.

Advanced Trainings – MS Excel, Word, PowerPoint.

Seminars and Classes – Lead By Example, Public Speaking, Teaching/Training Skills, Time Management, Event

Planning, Stress Management, Mentoring, Department Management, Inspire & Motivate, Teamwork, Problem

Solving.

SKILLS

Computer Skills:

Advanced Microsoft Office: Word (80 wpm), Excel, PowerPoint, Outlook. Tested expert level in MS Word, Excel

and PowerPoint through Kelly Services 2005.

Other Advanced Computer Skills: Windows XP & 2007, Lotus Notes, Internet Research.

Proficient in Visio.

Basic ability in Access, QuickBooks, Word Perfect.

Other Technologies:

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Fax, Scanner, Copier, LAN Printer, 10-Key by touch, Multi-line phone, Transcription machine.

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