Technician Training
Resume:
____________________________________________________________________________
_________________
MARILYN MURRAY
Dallas, Texas 75216
____________________________________________________________________________
_________________
EMPLOYMENT HISTORY
AT&T, Dallas, Texas
Formerly SBC, Dallas, Texas September - 1973 / October - 2003
Analytical Diagnostic Troubleshooter
Responsible for analyzing, identifying and resolving business and
residential communication problems. Utilized a systematic process to
support tools to select appropriate actions to identify & resolve customer
problems. Dispatched repair technician's to identify problems
geographically. Responsible for producing design plans targeted to client
based performance needs.
Trained employees and acted as liaison between management and associates.
Developed and maintained trouble reports for performance standards
knowledge requirements and training objectives. Performed task for
analysis to identify appropriate training resources and procedures.
EDUCATION:
Skyline Career Development Center, Texas (1973)
Studied: Business Technology
Minor: Business
Rutherford Business College (1973 - 1974)
Major: Business Administration
SOFTWARE: Microsoft Excel, Microsoft Word, Microsoft Access, Outlook
SKILLS: Typing (40 w.p.m.), 10-Key by Touch
Contact this candidate