Customer Service Manager
Resume:
Xuan Nguyen
Houston, TX ****4
*********@*****.***
Objective To secure a position in a stable company utilizing my skills and
knowledge to become a part of a strong team environment
Skills
Fluent in Vietnamese, English and practical Spanish
Works well independently and as a team player
Task driven; able to work independently and proactively without
supervision, highly organized and detail oriented; excellent written
and oral communication skills; maintain performance under pressure
Initiate and follow through on multiple tasks; Above average critical
thinking and problem solving skills
Basic computer skills; Proficient in Microsoft Word, Excel and
Outlook; Proficient in FAST and FASTSales; QuickBooks; Photoshop;
Learn and improve efficient use of software as necessary
Special
Interests 03/2009-Current Volunteer Intake Receptionist at Memorial Assistance
Ministries Social Work Department
03/2010-Current Member of Ashford University Alpha Lambda Chapter of
Education Alpha Sigma Lambda
02/2009-Current In studio volunteer at City Art Works
09/2010-Current Student at Ashford University in Masters in
Organizational Management Human Resource Management Online Program
Work
experience 08/2010 Bachelors of Arts in Organizational Management from Ashford
University
08/1996-01/2000 University of Texas at Arlington
2010-Current Edge's Technical Consultants
Kingwood, TX
Office Manager
Payroll
Invoicing and Billing
Inventory, organize, and maintain office supplies
Establish and maintain project files
Coordinate with vendors, Harris County agencies and City of Houston
Offices for document acquisition and project completion
2009-2010 City Art Works
Houston, TX
Supplies Coordinator
Assisted in division and distribution of supplies to art teachers
Inventory and sort supplies
Organize supply room
2005-2009 David Powers Homes, Inc
Houston, TX
Starts Coordinator
Created, updated and maintained daily starts report and schedules
Scheduled weekly Starts meeting with VP and managers
Scheduled meetings with Harris County officials and developers
Prepared letters and memos for distribution to field supervisors of
new building requirements
Prepared new job files and ensured all contract related documentation
was collected
Coordinated with runners, designers, CAD, engineers, estimators,
financing, municipalities, county officials, various MUDs, etc. to
estimate start and to ensure timely return of orders
Pulled permits, water taps, ESI #, Energy Star Enrollments and
reports, ACC submittals and lot checks; coordinated with MUD
personnel on builder deposits and payments (water taps, builder back
charges)
Reviewed site plan, change orders and engineering for accuracy vs.
file prior to release of start packages to field
Field support for builders on material needs and STARTS information
to help with building schedule and construction issues in field
Prepared pre-construction packages necessary for early
pre-construction meetings between builder and buyer
Coordinated with builders, surveyors, engineers, county officials,
and inspectors for release of permanent power
General purchasing duties (processing purchase orders for
engineering, surveys, permits, water taps, etc.)
Estimating duties through foundation activity for QUICK START
packages
Organized and maintained Purchasing home files from job set-up
through closing
Meeting and improving projected STARTS deadlines
Prepared start packages and distribute to the field
Maintained SWPPP and filing for NOT
Researched, interpreted and notified management and field of any
building codes, regulations or new requirements when necessary
Researched to ensure release of purchase orders and payments for
various past due invoices
Managed one employee
2002-2003 Service Zone
Port Arthur, TX
Customer Service Representive (Dell Technician)
Received incoming customer calls
Assisted Dell Clients in fixing computer hardware issues
Telephone Customer Technical Support
1999-2005 Lost Angel Shrimping
Port Arthur, TX
Office Manager
Managed accounting records and salaries.
Supervised duties of ship employees.
Performed general administrative duties.
1998-1999 University of Texas Bookstore
Arlington, TX
Sales Associate
Organized and maintained textbook stocks and miscellaneous items.
Provided assistance and mentoring to visiting students and patrons.
1996-1997 University of Texas
Arlington, TX
Office of Admissions Clerk
Managed student records.
Promoted school awareness.
Assisted students with class selections and university documents
References Upon Request
Contact this candidate