Customer Service Project

Laura Dawson

Cleveland, Ohio *****

************@***.***

216-***-****

Qualifications

* Strong senior level administrative skills including:

. Managing daily office operations including preparing correspondence

and typing documents; managing staff schedules; managing and reviewing

filing and office systems; planning, organizing and managing events

organizing travel and complex travel itineraries

. Managing budget processes including A/P, A/R, billing, account

reconciliation, contract and grant accounting, generating purchase

orders & requisitions, check requisitions, budget change orders and

travel expense reimbursement

. Creating budgets, spreadsheets, Pivot tables, data analysis and

reporting mechanisms in Excel or Access

* Proven ability to oversee projects based on timelines, resources and

budgets

* Excellent customer service, organizational, written and verbal

communication skills

* Software knowledge includes Excel, Word, Access, Publisher, Illustrator,

PowerPoint, Outlook, MS Project, MS Visio, Lotus Notes, QuickBooks,

Photoshop, Illustrator, PeopleSoft, Goldmine, ACT and Raiser's Edge.

Employment History

Real Estate Development Volunteer, Tremont West Development Corp.,

(Unfunded Position) - 1/11-4/11

Responsibilities included:

. Coordinating vendors and project stakeholders to acquire documentation

necessary to complete funding applications capturing City of Cleveland's

Neighborhood Stabilization Program funding

. Using PowerPoint and Illustrator to create proposals

. Developing Pro Formas using Excel to analyze financial feasibility of

potential real estate development projects

Real Estate Development Project Assistant, Cleveland Housing Network, Inc.,

(Project Did Not Receive OHFA Funds) 12/09- 9/10

Responsibilities included:

. Coordinating vendors and project stakeholders to acquire documentation

necessary to prepare funding applications capturing federal, state and

local urban development funding

. Knowing federal, state and local programmatic policies relevant to

current and prospective projects

. Writing relevant project descriptions illustrating strategic importance

and market feasibility for funding proposals using Publisher, PowerPoint

and Adobe Creative Suite

. Researching data for proposal development; presenting analysis using

Excel and PowerPoint

FirstNorth Corporation (Contract),

Assistant to the President, 9/08-1/09

Responsibilities included:

. Planning, organizing and managing meetings, producing agendas and meeting

minutes, creating presentation materials using PowerPoint and Illustrator

. Generating spreadsheets in Excel for legal counsel and company president

. Supporting Controller with accounting processes using QuickBooks and

Excel

. Managing daily office operations including preparing correspondence and

typing documents; managing and reviewing filing and office systems;

planning, organizing and managing events for the company president

The Dancing Wheels Company & School

Assistant to President and Director of Development, 2007-2008

Responsibilities included:

. Preparing correspondence and typing documents; managing and reviewing

filing and office systems; planning, organizing and managing events

. Preparing PowerPoint presentations for Board of Directors and potential

corporate donors

. Managing and updating the donor database in Access

* Designed the Dancing Wheels 2008 Annual Campaign brochure, ads for The

Akron Women's Journal, Dance Magazine and the Cleveland Plain Dealer using

Photoshop, Publisher and Illustrator.

Cleveland State University- Financial Aid, Admissions, Sponsored Programs,

Urban Studies

Department Assistant (Federal Work Study), 2002-2007

Responsibilities included:

. Managing and updating confidential financial aid files using PeopleSoft

. Generating reports and presentations using Access, Excel and PowerPoint

for various academic departments

. Maintaining and archiving highly confidential data in Access and Excel

. Creating process maps in MS Visio to define standards and

responsibilities for the Admissions Department

. Reviewing, tracking and filing grant contracts using Excel and Access to

support Sponsored Programs

. Supporting the Greater Cleveland Neighborhood Leadership Conference

processing applications, producing facilitators' presentation materials

using PowerPoint

University of Miami

Executive Secretary to Chair of Family Medicine & Office Administrator to

Chair of Computer Science, 1997-2001

As Executive Secretary to Chair of Family Medicine & Community Health,

responsibilities included:

. Managing Department of Family Medicine & Community Health projects and

proposals

. ex. creating graphics and compiling the documentation for a World

Health Organization proposal using PowerPoint and Excel

. Managing the Chair's schedule as professor, physician, expert witness and

head of the University of Miami Medical Group (UMMG)

. Reading monitoring and responding to the Chair's mail; managing and

reviewing filing and office systems, preparing correspondence on the

Chair's behalf; organizing travel and preparing complex travel

itineraries

. Planning, organizing and managing the relocation of new faculty members

As Office Administrator to Chair of Computer Science, responsibilities

included:

. Managing the renovation of a new Computer Science department and computer

lab; determining the project scope with the Dean, CFO and department

Chair

. Coordinating internal and external vendors to develop project plan,

including product delivery work schedules; conducting planning and budget

meetings with vendors and cross functional parties to ensure adherence to

budgetary limitations and compliance with university purchasing

procedures

. Continuous monitoring of research accounts and communicating with General

Counsel, Sponsored Programs and funding agencies to resolve accounting

and compliance problems

. Prepared journal entries, reconciled department accounts using the

university's accounting system, DMAS and FRS

. Providing administrative support to the Chair and (6) professors

including assisting the grant submission process, submitting budgets

using Excel

RediWorkers, Inc., Ft. Lauderdale, FL

Sales Manager, Executive Assistant 1991-1995

Responsibilities included:

. Creating proposals using PowerPoint presentations, Excel spreadsheets and

charts, reports and other appropriate financial documentation for

prospective clients and Board members

. Developing new accounts cold calling, and maintaining existing accounts

in a highly competitive market

*Developed contracts worth $3 million with Dade County Waste

Management after Hurricane Andrew to supply laborers for Dade County

clean-up

Developing and maintaining contracts with Broward County Schools and

local construction companies; facilitated compliance with FBE/MBE

regulations

Education Nance College of Business, Cleveland State University-Evening

Program Information Technology/Urban

Studies Status: 105 credits G.P.A. - 3.2

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