Customer Service Manager
Resume:
JAIME E BOJORQUEZ
SUN VALLEY
CALIFORNIA, 91352
HOME: 818-***-****
CELL: 818-***-****
EMAIL: **************@*****.***
PROFFESSIONAL OBJECTIVE:
I will give 110% of my effort towards the company that hires me by using my skills and education contributing to the mutual
success of the employer and myself. I am a career-oriented individual that is responsible, reliable, respects people, I adapt to new
technologies quickly and likes working with others as a team as well as an individual.
EDUCATION:
2000/2001 United Education Institute Van Nuys, CA
Networking Technology Diploma
SKILLS:
• Information Systems Helpdesk
• Installing print servers (i.e., HP Jet-direct print servers)
• Upgrading software and hardware
• Maintaining network security
• Resetting user passwords when accessing the domain and resources (Active directory)
• Installing network connectivity and peripherals
• Remotely repairing and troubleshooting CPU’s (Netmeeting, Remote Desktop, Dameware, Vnc client)
• Data Quality Control
• Data recovery when the hard drive crashes (Ontrack recovery)
• Implementing system upgrades (Hardware, software, os updates)
• Using track-it 7.0 & HP Service Manager
• Reimaging systems using Symantec Ghost application
• Created daily backups
• Installing network and local printers
• Using and supporting Novell Group wise 5.x 6.x & 6. 5
• Installing computer hardware and dealing directly with manufacturers for warranty replacements
• Installing Device Drivers
• Repairing printers and dealing directly with the manufacturers for warranty replacements
• Troubleshooting (A+ training)
• Windows 98, NT, 2K, and Windows XP, Windows Vista, Windows7
• Building computers
• Repairing Laptops
• Setting up Projector and laptop’s for special director meetings
• Installing and supporting Lotus Notes Application
• Using System Utilities (Norton Anti Virus & Spyware Removal tools)
• Creating a domain network/Workgroup
• Troubleshooting and installing Thin client’s (WINTERM)
• Microsoft Office 2k & 2003, 2007
• Programming (installing Software)
• Microsoft Server 2000 and 2003
• Using Active Directory
• Supporting VPN access
• Coordinating special projects
• Adding new users to the domain and setting security levels
• Internet Configuration (TCP/IP)
• Wireless network configuration
• Wireless print server configuration
• Technical Support
• Customer service
• Management
• Cash Deposits (reconciliation)
• Τ elemarketing
• Data Entry
EMPLOYMENT EXPERIENCE:
1/2011 to Present Cedars-Sinai Medical Center (Insight Global)
Los Angeles, California
Title: Desktop Support/ Helpdesk Support Tech/Information System Analyst
Working in a Windows XP, Windows7 environment. Troubleshooting MS Office 2k, 2003, 2007 & 2010
issues. Resetting application end user passwords. Working with active directory & Quest password manager.
Respond to requests for technical assistance in person, via phone, electronically. Diagnose and resolve
technical network, hardware and software issues. Remotely assisting users using Remote desktop and Logmein
Rescue. Research questions using available information resources. Advise user on appropriate actions.
Follow standard help desk procedures. Log all help desk interactions using HP Service Manager. Redirect
problems to appropriate resource. Identify and escalate situations requiring urgent attention. Track and route
problems and requests and document resolutions. Stay current with system information, changes and updates.
5/2010 to 1/2011 Screen Actors Guild (Tek Systems)
Los Angeles, California
Title: Desktop Support/ Helpdesk Support Tech/Information System Analyst
Roll out upgrades, installing and supporting Windows 7 and Microsoft Office 2007. Configure new laptop and
desktop computers. Technical support, data backup, installing hardware and software, network configurations,
reimaging systems, diagnoses and resolve system hardware and software, anti-virus, network and operator
issues, miscellaneous technical duties. Handled helpdesk calls and desktop support. In charge of manufacturer
warranty exchanges.
7/2005 to 5/2010 LACUSC+Medical Center (Tek Systems)
Los Angeles, California
Title: Desktop Support/ Helpdesk Support Tech/Information System Analyst II/Printer Repair Tech
Using Microsoft Server 2003 also using Active Directory. Installing and supporting Thinclients (WINTERM)
responding promptly to help desk calls and end users. Coordinating special projects. Troubleshooting and
installing pc hardware, software, drivers, internal and external modems, network cards, and network
connectivity. Installed and configured Windows and Unix servers Deploying and maintaining computer
equipment, printer repairs and providing technical support. Also keeping track of problem tickets using Track it
7.0 software. Solving user problems remotely as well as in person. Analyzing the users requirements in order to
meet there needs while keeping in mind the security of the system. Making system and software upgrades and
updates. Reimaging systems using Symantec Ghost Application and employer requests using Group Wise 6.5
email. I also set up administration presentations by operating the laptop, projector and training new employees.
Working independently as well as a team member.
5/2002 to 7/2005 ESP Computer Services
N. Hollywood, California
Title: Desktop Support/Helpdesk Support Tech/Customer Service Representative/Printer Repair Tech
Analyzed existing and proposed data processing systems, including conducting studies to determine the nature
of the problems that are connected to automated work processes. Solved user problems remotely and analyzed
their requirements in order to meet their needs while keeping in mind the security of the system. Supporting
and installing Thinclients (WINTERM) Using Microsoft Server 2000 and 2003 also using Active Directory.
Troubleshot pc hardware and software problems, built pc’s, installed software, drivers, internal and external
modems, network cards. Troubleshot and configured network connectivity, deployed and maintained computer
equipment and provided technical support. Reimaged systems using Symantec Ghost Application. Responded
promptly to help desk calls.
Contact this candidate