Manager Customer Service
Resume:
Sarah E. Rasmussen
**** *** ***** *****, *******, TX 78641
***************@*****.***
Highly motivated, creative and versatile manager with six years of
experience in staff supervision and activities direction. Especially
skilled in office management tasks, including the creation and
implementation of organizational documents for both the internal and
external guest and assisting in transition of resort restructuring.
Proficient in Microsoft Office programs as well as many other technical
functions. Seeking a career changing position which will effectively
utilize current customer service, event planning and office administration
experiences.
PROFESSIONAL EXPERIENCE
3/2010-10/2010 Twin Creeks Country Club
Cedar Park, TX
Member Services Assistant
Responsible for administrative duties for growing Country Club including
support of Food and Beverage/Catering Director, Membership Director and
General Manager. Also responsible for planning and execution of Social
activities for Club membership.
. Created and marketed monthly activity guide for adult and youth social
activities.
. Responsible for email marketing to current members using email
template program.
. Generated signage and registration paperwork for summer camps, spring
break camps, child activities and adult social activities.
. Provided support for Catering and Sales team, including previewing
catering options, booking events, and preparing catering paperwork for
kitchen, food service and managerial staff.
. Created daily schedules for summer and spring break camps and provided
support to camp counselors on a daily basis.
. Updated online calendars and website information on a monthly basis.
3/2008-12/2009 Orange Tree Golf Resort
Scottsdale, AZ
Activities Director
Responsible for all resort activities and ensuring guest satisfaction
through efficient and courteous services.
. Coordination and creation of a weekly schedule of resort events for
internal and external guests.
. Assisted the General Manager and Assistant General Manager with daily
filing and administrative tasks.
. Creation of materials and sales packets as well as filing and
organization to support the catering /sales staff.
. Assisted in a supervisory role all three Food and Beverage outlets in
times of high demand. Assisted in creating new sales tactics on the
resort level to benefit the Food and Beverage Department.
2005- 2008 JW Marriott Desert Ridge Resort and Spa
Phoenix, AZ
Lead Concierge
Responsible for leading and supporting the Concierge team as well as
assisting guests efficiently and professionally.
. Successfully ensured that all employees maintain high levels of
professionalism.
. Responsible for scheduling and supervision of approximately 20 full
time employees.
. Responsible for assisting in training and coaching newly hired
associates.
. Planned and executed department meetings and team building activities.
. Assisted in creating comprehensive recognition program for employees.
2004-2005 Northern Arizona University
Flagstaff, AZ
Recruitment Intern
Assisted recruitment specialist in planning and executing open house
presentations, campus tours, and receptions for prospective students.
. Presented recruitment information to high school and community college
group regarding new student admission. Traveled to many locations in
Arizona and Idaho to prepare, setup and attended recruitment
receptions and events.
. Worked in conjunction with campus transportation, facilities managers,
faculty and staff in the preparation, setup and execution of local
open house presentations.
Continued
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Sarah E. Rasmussen
EDUCATION
2003-2006 Northern Arizona University
Flagstaff, AZ
B.S., Hotel and Restaurant Management
. Successfully achieved a hotel and restaurant management degree which
combines business management courses, technical training and liberal
arts studies including two semesters of Spanish courses. Course work
also included 800 internship hours in a hotel or restaurant setting.
. Successfully integrated Economics, Finance and Management courses with
Hotel and Restaurant Management coursework according to degree
specifications.
TRAINING AND CERTIFICATIONS
. Trained and proficient in Microsoft Word, Excel and PowerPoint
. Certified Tourism Ambassador 2008- Cities of Scottsdale, AZ and
Phoenix, AZ
. Marriott SPIRIT Supervisor Training I and II
. Written Documentation
. Discipline and Documentation
. Training and Developing Others
. Business Basics
. Coaching and Motivating Others
. Marriott Manager and Supervisor Training
. "Love 'Em or Lose Em" Engagement Strategies Training
. TIPs: Alcohol Server Training
. Shell Vacations Hospitality Supervisor and Manager Training
Contact this candidate