Customer Service Human Resource

Omni N. Acosta

**** ******** ******* **** 210-***-****

Jacksonville, Florida 32244 **********@*****.***

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Human Resource/Customer Service Representative

Profile a highly skilled and well season professional with a unique combination of military experience and civilian

technical skills. Have the ability to combine military professionalism with civilian technical applications. Self-

motivated; able to implement decisions and set effective priorities to achieve both immediate and long-term goals

Experienced in administration and customer service, Compile and keep personnel records. Record data for each

employee, such as address, weekly earnings, absences, amount of sales or production, supervisory reports on ability,

and date of and reason for termination. Compile and type reports from employment records. File employment records.

Search employee files and furnish information to authorized persons.

Professional goals include continuing to grow in leadership and knowledge, excel in innovative technology

application, interact and share with team member and colleagues, and develop world-class solutions to real world

challenges, and working with diverse cultures and economic levels.

AREAS OF EXPERTISE

Strategic/ Tactical Planning Microsoft Office Power Point Excel

Solid Leadership Skills Team Building Windows 7 Vista

EXPERIENCE

Administration,

Process, verify, and maintain personnel related documentation, including staffing, recruitment, training,

grievances, performance evaluations, classifications, and employee leaves of absence.

Prepared and monitored request for reductions, transfers, and discharges.

Organized and maintained officer and enlisted personnel records.

Reviewed personnel casualty documents and suspense actions.

Compile and prepare reports and documents pertaining to personnel activities.

Customer Service

Diplomatic and positive when dealing with people

Satisfied all customer inquiries with positive results

Assisted in decision making with purchasing; informed customers about the products

Ensured customer assistance on and off the telephone

Assessed and understood customer expectations; took hands-on approach in clarifying customer

needs and resolved issues efficiently

EMPLOYMENT HISTORY

2008- 2010 Human Resource San Antonio, Texas

2006-2007 McDonalds Oceanside, California

2005-2006 Tinseltown USA Oklahoma City, Oklahoma

EDUCATION & CERTIFICATION

Texas Army National Guard Human Resource Certificate Columbia, South Carolina

Samuel Clemens High School High School Diploma Schertz, Texas

REFERENCES

Omni N. Acosta

5612 Westland Station Road 210-***-****

Jacksonville, Florida 32244 **********@*****.***

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Available upon request

Contact this candidate