Customer Service Manager

Christine White

**** ******** **.

North Richland Hills, TX 76180

Email: ***************@*****.***

Cell Phone: 817-***-****

Objective: To obtain a clerical position that provides me with hands-on experience to promote personal

and professional growth of an organization or company as well as myself.

Education:

Certificate pro Designer, 2001

Ogle Cosmetology School, Bedford, TX

Business management Course for Paul Mitchell Signature Gathering

GED, 2000

Richland Library, North Richland Hills, TX

Professional Experience:

07/09-Present

First American - Corelogic, Westlake, TX

Tax Researcher II

• Process Refunds

• Research tax payments for Mortgagors Escrow and Non-Escrow loans

• Research and verify if the Lender on record is correct

• Verify all information and payments provided match/equal the amount being refunded

• Send requests for Verification of refunds/process as they come in

• Contact Tax offices for verification of the information required to process refunds

• Provide Customer Service

03/08-07/09

First American Loss Mitigation Services, Westlake, TX

Title and Fulfillment Coordinator

• Responsible for all correspondence with client

• Resolve any concerns or issues in a timely manner

• Document Preparation

• Assist clients with resolving title issues

• Set up and Determine terms of workouts

• Abstract documents to insure they meet recording requirement

• Shipping

• Process MPG orders

• Training other team members

01/08- 03/08

Human Resource and Sales/Recruiting Office Assistant, Integris Staffing, Grapevine, TX

• Manage and maintain all accounting spreadsheets (expense, funding, and business reports)

• Create payroll cover sheets

• Verify and compile all associates’ timesheets

• Create, maintain, and manage applicant database

• Conduct sales email campaign

• Conduct recruiting cold calls

• Perform administrative duties, confidential document filing, answer phones

• Provide prompt, professional and courteous customer service internally and externally

12/01-10/06

Professional Personal Stylist, J Paulson Salon & Spa, Irving. TX

• Provided personalized beauty and spa wellness education for Paul Mitchell products

• Managed and maintained inventory

• Provided prompt, professional and courteous customer service internally and externally

• Sold all services and products

10/00-12/01

MIT Manger, Palm Beach Tan, North Richland Hills, TX

• Developed and implemented all marketing tools for promotions and special events

• Assisted store manager with company functions and managing of employees

• Assisted with hiring procedures, screening of candidates, interview coordination, new employee

orientation and termination of employees

• Provided prompt, professional and courteous customer service internally and externally

• Sold all products and services

04/95-09/00

Store Manager and Trainer, Boston Market, Hurst, Texas

• Responsible for training and shift coordination for 2 managers and all employees

• Responsible for cash accountability and nightly bank deposits

• Managed and maintained inventory

• Provided prompt, professional, and courteous customer service

Skills

• Experienced with Word, Excel, Vendorscape, Wintrack and Sequel systems

References

• Mary Jaramillo,Operations Supervisor, Corelogic 817-***-****

• Carrie Cooke, National On-Site Manager, First American 817-***-****

• Felizia Townsend, Manager On-Site Ballys Total Fitness 817-***-****

• Sherri Hopkins, Sr. Business Analyst 817-***-****

Additional References Available Upon Request

Contact this candidate