Customer Service Sales
Resume:
Michael Coyne
**** ***** ***** ( Amarillo, TX *9109-5504 ( 806-***-**** (
*************@*****.***
Objective
Management position allowing for the utilization of demonstrated
organizational, customer service and mentoring skills proven by 15 plus
years of successful, profitable wholesale distribution management.
Profile
Motivated, personable business professional with years of experience in
management and sales management. Demonstrated ability in aligning vision
and planning with customers' needs and corporate goals; tactful in
dealing with professionals and non-professionals.
Approachable and fair-minded - able to maintain a sense of balance in
dealing with sensitive situations. Versatile and dependable with
demonstrated history of creating win-win solutions. Thrive in deadline-
driven environments. Excellent team-building skills.
Skills Summary
P&L Management Computer Savvy Purchasing & Inventory
Report Preparation Customer Service Strategic/Tactical Planning
Written Correspondence Presentations Warehouse Operations
General Office Skills Marketing & Sales Scheduling & Logistics
Professional Experience
Communication: Reports/Presentations/TECHNOLOGY
o Prepare annual financial forcasts and budgets for sales and
operations of two branches.
o Author professional correspondence to customers and vendors.
o Plan all aspects of participation in trade shows.
o Conduct training sessions on safety procedures.
o Communicate corporate policies to staff.
o Rapidly learn and master varied computer programs; recently completed
CEU classes on Microsoft Office to gain advanced proficiency.
Customer Service/Marketing/Problem Solving
o Oversee branch operations and provide excellent customer service:
o Encouraged staff to use a "front line attitude" to make superior
decisions in dealing with customers.
o Promoted an atmosphere that empowered the staff to undertake
additional duties and rewarded them accordingly.
o Implement strategic marketing plan for business:
o Successfully marketed automatic meter reading systems as value-
added products.
o Create special promotions and product seminars for improving
knowledge.
o Restored relationships with customer base of troubled branch:
o Joined regional association; attending meetings and providing many
educational programs.
o Sponsored appreciation sales dinners.
o Mentored staff in being proactive concerning customer service.
3807 Doris Drive ( Amarillo, TX 79109-5504 ( 806-***-**** (
*************@*****.***
Michael Coyne
R sum , Page Two
Available for Relocation
Professional Experience, continued
DETAIL MASTERY & Organization
o Manage all aspects of day-to-day operations for two branch locations:
o Supervision of sales and support staff and functions.
o Training of all staff in their respective duties.
o Finances: invoicing, payables, expense reporting, budgeting.
Employment History
Western Industrial Supply, LLc. - Amarillo, TX & Lubbock, TX.
Branch Manager, 1984 to 2009
Education
Amarillo college - Amarillo, TX
Architectural Studies
Continuing Education studies: Microsoft Office Applications.
SALES & MARKETING TRAINING: Smith Blair, Mueller, Rainbird, Toro and
Weathermatic sales conferences and seminars.
Computer Skills
Microsoft Word Microsoft PowerPoint
Microsoft Excel Intuit Quick Books
References
Pat Harkins, Former Owner
Western Industrial Supply Co, Inc.
P.O.Box 30698
Amarillo, TX 79120
Dr. Murray Gossett, Associate Pastor
First Presbyterian Church
1100 South Harrison
Amarillo, TX 79101
*******@*********.***
Torrey G. Hunter
2216 S. Bowie
Amarillo, TX 79109
******@***.***
3807 Doris Drive ( Amarillo, TX 79109-5504 ( 806-***-**** (
*************@*****.***
Contact this candidate