Customer Service Administrative Assistant

Monashary Boston

**** *. ******* *** *****, FL 33603

**********@***.*** Phone: 770-***-****

Alt: 678-***-****

SUMMARY OF QUALIFICATIONS:

A highly dynamic, skilled and qualified Customer Service

Professional offering more than twenty years of commendable

customer care excellence within high-volume environments

that include call centers, customer service and executive

front desk operations.

EXPERIENCE:

June 2005

to

Present

Emory University & Emory University Hospitals Atlanta, GA

Customer Care Associate

Served as the first line of engagement for Emory Healthcare and Emory

University.

Provided telephone, online and face-to-face customer service/support

within

high-volume call center, handling an average of 400 calls/internet

inquiries daily.

Direct callers to departments and provide inpatient information according

Federal

HIPA laws.

Maintain accurate and confidential medical records for a variety of

service calls.

Assist internal callers with scheduling conference bridges and placing

long distance and international calls.

Perform directory and physician on-call calendar updates and provided

daily backup documentation.

Conduct testing on emergency lines, overhead paging system and after hour

phone lines.

August 2003

to

June 2005

Covan International and Coleman American

Moving Services

Customer Service Associate and Import Director/Billing Clerk

Enterprise, AL

Handled incoming calls and assisted workers with necessary

documentation and supplies.

Processed weekly payroll and handled Account Payables and

Account

Receivables.

Ordered all office supplies and assisted dispatch with

various duties which included telephone support,

investigated and resolved billing and customer problems.

Provided schedule information to dispatcher and coordinate

customer service requests with Operations.

Performed checking of vendor acknowledgments against orders

including quantities, pricing, and accurate billing and

shipping information.

Reviewed the invoices for general cost charging errors

March 1999

to

May 2003

Convergys, Inc. Clarksville, TN

Customer Care Associate and Administrative Assistant

Handled an average of 300 to 400 incoming calls daily from AT&T customers

for various programs.

Updated account information and tracked calls accordingly.

Handled billing questions, reviewed and updated calling plans when needed.

Trained new employees on sales procedures and existing employees on new

products and services.

Maintained daily tracking reports.

December 1997

to

March 1999

Tennessee Minority Supplier Development

Council

Administrative Assistant

Nashville, TN

Handled the tasks of providing executive -level

administrative support to the executive manager

Prepared innovative strategies and plans to achieve the

target as well as the goals

of the organization

Coordinated the preparation of materials for meetings

and large functions with an estimation of 1100-1500

attendees per event.

Responsible for arranging and attending meetings with

executive officers

Prepared management reports and maintained proper

records of files

Responsible for maintaining good rapport with the

officers and staff

Prepared daily reports and updated the same to the

manager

Responsible for arranging training sessions for the

employees

Routinely executed general office procedures which

included answering and routing incoming switchboard

calls.

Scheduled appointments and processed special event

invitations.

Maintained security of confidential documents and

updated membership information.

August 1996

to

May 1997

EDUCATION:

The Savannah Bank Savannah, GA

Bank Teller

Conducted daily credit and debit transactions in compliance with bank

policies and procedures.

Identified opportunities for cross-selling products and referring

customers to other areas of the bank.

Ensured proper cash supply was on hand and prepared daily proof records

while maintaining an acceptable difference record.

Processed miscellaneous transactions (bonds, municipal coupons, traveler's

checks, money orders, etc.)

2004 Enterprise Community College Enterprise, AL

Associates Degree Applied Science GPA: 3.43

KEYWORD SUMMARY:

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