Administrative Assistant Customer Service

LISA LIZARRAGO

*** ****** **. ~ Sunnyvale, CA ***89

Home: 408-***-**** ~ Mobil: 209-***-****

OBJECTIVE: To obtain a position as an Administrative Assistant that will

allow me to utilize my skills and abilities in a professional

environment.

QUALIFICATIONS: Extensive administration background in a fast-paced

customer oriented environment. Strong emphasis on

attention to detail and accuracy, problem resolution, and

quick response.

Excellent Communication Multi-Tasking Ability

Skills

Customer Service Oriented Excellent Verbal and Written

Skills

Strong Computer Skills Strong Coordination Skills

Organization Skills Analytical Skills

Problem Solving Professional

RELEVANT SKILLS:

> Responds rapidly and appropriately to changing circumstances, handling

challenges as they arise and refocusing on new priorities

> Highly skilled with MS Word, Excel, PowerPoint, Outlook, SharePoint,

FrontPage, Medisoft Patient Accounting, AS400, FrontPage 98/2000,

Paint Shop Pro, Website creation & maintenance and using the Internet

> Experience in all office machines, billing, recordkeeping

PROFESSIONAL EXPERIENCE:

EVEREST COLLEGE, Hayward, CA

Instructor, Computers/Medical Administrative Assistant Program, 2010 - 2011

. Instructed students in Computers as well as in preparation of working

as a Medical Administrative Assistant. Managed classroom environment

using a variety of teaching strategies. Met course objectives,

requirements, and student learning. Supported students in their

efforts to succeed. Modeled and employed professional and positive

interpersonal relationships with colleagues, and students.

. Maintained accurate records and submitted records and data by the due

dates. Attended faculty seminars and training. Participated in

professional growth opportunities and supported campus events.

SELF-EMPLOYED, Tracy, CA

Medical Billing Specialist, 2002 - 2010

. Launched business, providing services to 4 doctors.

. Handled the electronic submission of medical claims to government,

commercial and private insurance companies, billing the primary and

secondary insurance.

. Verified eligibility and benefits, and conducted extensive follow-up

on unpaid claims.

. Performed daily accounting, sent out monthly billing statements to

patients & handled all patient questions.

. Communicated with doctors, on a weekly basis, as to patient status.

INTEL CORPORATION, Santa Clara, CA

Senior Administrative Assistant, 1984 - 2001

. Supported 4 senior managers, 2 project managers and a staff of 20+ in

IT engineering.

. Handled department web page, developed company policies and

procedures, maintained capital inventory, organized office-space

moves, calendar management, scheduled and coordinated meetings,

managed travel needs (domestic/international), processed expense

reports, maintained dept expenses, ordered supplies, distribute mail,

assisted with hiring, typed various correspondence and presentations,

and coordinated dept functions and all necessary logistics.

. Awarded for outstanding contribution for project management in

coordinating and shipping many servers to various countries.

. Provided training to new employees, administer special projects, and

lead team-building activities with other administrative assistants.

EDUCATION & TRAINING

. Certificate of Completion - Medical Claims & Billing Program, U.S.

Career Institute, Ft. Collins, CO

. Course work in Business Administration, Sawyer College of Business,

Santa Clara, CA

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