Customer Service Representative

Andrea Conley

**** ********** ** ***#***** . Lawrenceville, Ga . 30044 .

************@**********.*** 678-***-****

Objective

A CAREER WHERE I CAN EFFECTIVELY UTILIZE MY EXPERTISE IN CLIENT RELATIONS.

Employment

BILINGUAL BANK TELLER EMPLOYED (OCTOBER 2010- PRESENT)

J.P. Morgan Chase

Lawrenceville, Georgia

. Extensive currency contact, managing and balancing of an individual

high balanced cash drawer.

. Conducting customer currency transactions, Document organization and

system verification

. Educating clients on current promotions and products available

. assisting customers with language skills (Spanish & English)

Customer service representative Employed (may 2010 - January 2011)

Nordstrom the Rack Buford, Georgia

. Resolving customer issues and concerns in a professional manner

. Account management, Word and PowerPoint occasional usage

. Money and safe room organization, minor accounting

. Switch board operations with heavy call volume from 50-100+, calls

daily PA announcements every 15 minutes

. Maintaining a monthly new client account goal minimum of 15

Department manager Employed (May 2008 -May 2010)

Nordstrom Buford, Georgia

. Oversees department operations to company standards and goals for

company revenue

. Maintains store cash handling records, reports and opening and

closing procedures

. Review merchandise orders and inventory levels for accuracy and

consistency, Launch and create promotions to target department customers

and increase revenue.

. Demonstrate/sales products to customers, explaining benefits,

prices, quality, value and

Other information, which builds the business through outstanding

customer service.

customer service representative/cashier Employed (March 2002- July

2006)

Wal-Mart

Lawrenceville, Georgia

. Problem solving, employee training, customer exchanges and returns

. Money transfer (i.e.: Money Grams)

. Assisting customers with returns, answering telephone inquiries from

other Wal-Mart

Stores regarding merchandise

. Resolving customer concerns using my bilingual skills

Education

GWINNETT TECHNICAL COLLEGE

LAWRENCEVILLE, GEORGIA

Associates Degree

Skills

. ABILITY TO WORK INDEPENDENTLY

. Working well under pressure

. Problem solving skills

. Bilingual (Spanish)

. Interpersonal/intrapersonal skills

. Microsoft Word, Outlook, Internet Explorer, PowerPoint

.

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