JENNIFER R KNIGHT

*** * ******* *****

Sellersburg, IN 47172

Cell: 502-***-****

OBJECTIVES

My goal is to be a part of a dynamic work force that brings experienced

professionals to service their clients' needs, and to be employed by a

forward thinking company who recognizes exceptional employee work ethic and

efforts to always self improve. I enjoy being a team player and interacting

with all people, and I excel at providing support service to customers. I

find it very rewarding to provide accurate information and solutions to the

customers.

EDUCATION:

Spring & Fall 2005

IVY TECH UNIVERSITY

Courses in Medical Transcription

2002 & 2004

PROSSOR VOCATIONAL SCHOOL

Courses Business Technology

5/2004

RESTORATION CHRISTIAN SCHOOL

Graduated with business course of study

EMPLOYMENT HISTORY:

APRIL 2003/JULY 2004-(PART-TIME)

VICARIO'S CAF

Hostess/Waitress

JULY 2004/JULY 2005

STOCK YARDS BANK

Data Entry Clerk.

JULY 2005/APRIL 2006

SERVICE NET

Customer Service Representative

My responsibilities included answering customer service calls for UPS and

tracking customer packages.

APRIL 2006/APRIL 2007

ACCENT MARKETING

Customer Service Representative

My responsibilities included answering customer service calls for Sprint

Telephone Company.

May 18/July 2007

DILLARDS

Sales Associate

My responsibilities included ringing up customers and putting away

merchandise.

July 2007/June 2008

CHARITABLE RESOURCE FOUNDATION

Customer Service Rep/Sales

My responsibilities included getting customers to donate money to the

different non-

profit organizations that are sponsored.

Dec 2007/June 2008

CONNEXTIONS

Customer Service Rep

My responsibilities included answering incoming phones for health insurance

clients.

Troubleshoot benefit information and claim status.

August 2008 to November 2008

PETFIRST

Customer Service Rep

Responsible for selling pet insurance to clients over the phone.

December 2009 to Present

SHPS

Customer Service Rep

My responsibilities include taking inbound calls for participants with

flexible spending accounts and health reimbursement accounts, Process their

claims and troubleshoot their claims, and explain the type of plan they are

on and the timeframe of submitting claims and how to submit claims. I have

to document my calls and assist the customer at the same time due to high

call volume and be able to navigate from screen to screen due to having

numerous applications needed for one phone call.

SKILLS:

TRAINING AND EXPERIENCE IN CUSTOMER SERVICE.

KNOWLEDGE OF MICROSOFT OFFICE, WORD PERFECT, AND EXCEL PROGRAMS.

5 YRS CUSTOMER SERVICE EXPERIENCE/COACHING EXPERIENCE.

DATA ENTRY/KEYBOARDING EXPERIENCE & AWARDS.

RECEIVED THE FOLLOWING AWARDS:

2004 BUSINESS PROFESSIONALS OF AMERICA/KEYBOARDING ACCURACY AWARD.

2004 BUSINESS PROFESSIONALS OF AMERICA/INTERVIEWING SKILLS AWARD.

Contact this candidate