Customer Service Representative
Resume:
JENNIFER R KNIGHT
Sellersburg, IN 47172
Cell: 502-***-****
OBJECTIVES
My goal is to be a part of a dynamic work force that brings experienced
professionals to service their clients' needs, and to be employed by a
forward thinking company who recognizes exceptional employee work ethic and
efforts to always self improve. I enjoy being a team player and interacting
with all people, and I excel at providing support service to customers. I
find it very rewarding to provide accurate information and solutions to the
customers.
EDUCATION:
Spring & Fall 2005
IVY TECH UNIVERSITY
Courses in Medical Transcription
2002 & 2004
PROSSOR VOCATIONAL SCHOOL
Courses Business Technology
5/2004
RESTORATION CHRISTIAN SCHOOL
Graduated with business course of study
EMPLOYMENT HISTORY:
APRIL 2003/JULY 2004-(PART-TIME)
VICARIO'S CAF
Hostess/Waitress
JULY 2004/JULY 2005
STOCK YARDS BANK
Data Entry Clerk.
JULY 2005/APRIL 2006
SERVICE NET
Customer Service Representative
My responsibilities included answering customer service calls for UPS and
tracking customer packages.
APRIL 2006/APRIL 2007
ACCENT MARKETING
Customer Service Representative
My responsibilities included answering customer service calls for Sprint
Telephone Company.
May 18/July 2007
DILLARDS
Sales Associate
My responsibilities included ringing up customers and putting away
merchandise.
July 2007/June 2008
CHARITABLE RESOURCE FOUNDATION
Customer Service Rep/Sales
My responsibilities included getting customers to donate money to the
different non-
profit organizations that are sponsored.
Dec 2007/June 2008
CONNEXTIONS
Customer Service Rep
My responsibilities included answering incoming phones for health insurance
clients.
Troubleshoot benefit information and claim status.
August 2008 to November 2008
PETFIRST
Customer Service Rep
Responsible for selling pet insurance to clients over the phone.
December 2009 to Present
SHPS
Customer Service Rep
My responsibilities include taking inbound calls for participants with
flexible spending accounts and health reimbursement accounts, Process their
claims and troubleshoot their claims, and explain the type of plan they are
on and the timeframe of submitting claims and how to submit claims. I have
to document my calls and assist the customer at the same time due to high
call volume and be able to navigate from screen to screen due to having
numerous applications needed for one phone call.
SKILLS:
TRAINING AND EXPERIENCE IN CUSTOMER SERVICE.
KNOWLEDGE OF MICROSOFT OFFICE, WORD PERFECT, AND EXCEL PROGRAMS.
5 YRS CUSTOMER SERVICE EXPERIENCE/COACHING EXPERIENCE.
DATA ENTRY/KEYBOARDING EXPERIENCE & AWARDS.
RECEIVED THE FOLLOWING AWARDS:
2004 BUSINESS PROFESSIONALS OF AMERICA/KEYBOARDING ACCURACY AWARD.
2004 BUSINESS PROFESSIONALS OF AMERICA/INTERVIEWING SKILLS AWARD.
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